Nurses leadership evaluation by nursing aides and technicians according to the 360-degree feedback method

Abstract

Objective: to assess the leadership of nurses of a maternity hospital according to the nursing aides and technicians and the 360-degree feedback method. Method: a descriptive, cross-sectional study. The population was 19 nurses and 96 nursing aides and assistants. Data were collected from May 2010 to July 2011 using a questionnaire based on the 360-degree method. Results: the nurses mentioned having a favourable performance in the four studied categories. The nursing aides and technicians disagreed with the recorded leadership performance of the nurses in the category "Communication" and "Support environment. " The responses for the category "Role Model" were favourable in all items, especially PAPEL18. In "Management Style", the highest favourable rating was 79% for GESTAO16. Conclusion: the categories "Communication" and "Support Environment" revealed a greater fragility of the nurses in comparison to the categories "Role Model" and "Management Style".

A Liderança Coaching Exercida Pelos Enfermeiros No Contexto Hospitalar

“…Ainda sobre a dimensão "comunicação", estudo (8) aplicado com enfermeiros e técnicos/auxiliares descreve que, em um dos itens, 74% dos enfermeiros assinalaram que escutam seus colaboradores antes de tomarem decisões. Em contraposição, 62% dos auxiliares e técnicos de enfermagem discordaram do afirmado pelo seu líder, 48% deles referiram não serem escutados adequadamente quanto aos seus questionamentos e sugestões, gerando insatisfação desses profissionais.…”

“…Nesse sentido, cabe ressaltar que estudos sobre liderança em enfermagem no âmbito hospitalar têm sido cada vez mais valorizados como área de investigação (8)(9)(10)(11) , sobretudo pelo fato dessa competência poder influenciar no sucesso ou fracasso da equipe. Portanto, torna-se relevante identificar e analisar a abordagem da liderança do enfermeiro, sob a visão de auxiliares/técnicos de enfermagem que são liderados e, mais do que isso, do próprio enfermeiro que lidera.…”

Leadership in nursing: from teaching to practice in a hospital environment

“…15,16 Therefore, it is necessary that nurses improve their potential to develop necessary skills related to leadership, especially in the communication process and in developing organizational climate of support, favorable to the exercise of leadership. 17 The leadership of nursing, in an institutional culture is reflected in engaging in dialogue and into creating an atmosphere of openness. Thus, it is up to this professional to support and promote attitudes to become an excellent caregiver, serving the users according to the best practices.…”

The nurse’s work environment in a hospital emergency service

“…Regarding organizational support, the participants emphasized the importance of the support from, and communication with, the nurse management. The work of the nurse manager as a leader is important for identifying obstacles in the work and establishing organizational objectives to be achieved by the nursing team (20) .…”