HCFMUSP: Resilience in Response to the COVID-19 Pandemic

Abstract

The teaching case describes a set of emergency actions taken by HCFMUSP to manage the needs brought by the COVID-19 pandemic in Brazil. The case objective considers the issues related to the impact of the pandemic mostly in healthcare operations, emphasizing how to: (a) adapt health system governance in response to a crisis (crisis management); (b) manage the health system capacity, which traditionally is not so resilient; (c) deal with a new disease (knowledge management). Thus, it should allow gathering elements for the management of future crises.

Aprendizados Sobre o Impacto do COVID-19 nas Organizações

“…Finally, we learn that complexity is increasing as ecosystems become intertwined with two cases devoted to healthcare and two cases devoted to education -probably the two sectors most affected during the COVID-19 pandemic. The case of the Hospital das Clínicas of the Faculty of Medicine of USP (Pedroso, Pires, Malik, & Pereira, 2021) explores governance adaptation as a response to the crisis, starting with the reconfiguration of production capacity in healthcare, which is considered low on resilience, then moving to the lessons learned during the pandemic that can inform crisis management in the future. The next case addresses the Sistema Indústria (Andrade, Sousa-Filho, Almeida, & Câmara, 2021) which is the industry association organization adapting to support healthcare short-term needs.…”