Satisfação de pacientes que recebem cuidados fisioterapêuticos para condições musculoesqueléticas: um estudo transversal

Medeiros, Flávia Cordeiro; Costa, Leonardo Oliveira Pena; Oliveira, Núbia de Fátima Costa

doi:10.1590/1809-2950/14956323012016

Cited by 16 publications

(12 citation statements)

References 16 publications

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“…Whereas the men seem to have a lower proportion of health care, since many of times only seek medical care when they perceive signs of illness. However, this study shows that this dispute may be changing, since it was found a gender homogeneity among users, corroborating with the study by Dr. Viana et al 12 and Hush et al 22 56% female, Oliveira et al 18 46% female, Medeiros et al 21 54.6% female gender, indexes close to the 50%, so it is possible to highlight the change in demand for good health.…”

Section: Resultssupporting

confidence: 90%

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Development and Validation of a Questionnaire to Assess the Degree of Satisfaction of users’ Attendant in School Clinics of Physiotherapy

Silva

Andrade

2019

J. Health Scie.

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The aim of the study was to develop and validate a questionnaire that evaluated the degree of satisfaction of the users attending School Clinics of Physiotherapy and to evaluate the level of satisfaction of the users of the School Clinic of Anhanguera University of Taubaté. The structuring of the questionnaire was based on previous studies with similar themes, for this a survey was carried out in the databases Lilacs, PubMed, SciELO, SPORTDiscus, MEDLINE e Ebsco, with the descriptors "physiotherapy", "satisfaction", "school clinic" and "questionnaire", after this process the questionnaire with attention to School Clinics was developed. The questionnaire was subjected to a qualitative evaluation of its questions, carried out by 20 professors. Subsequently, for the validation of the construct 3 PHD professors evaluated clarity, coherence and concordance of each question, and then the Construct Validity Coefficient was applied. The questionnaire underwent a pilot study with 30 users for cultural adequacy of its issues. A reliability by Cronbach's alpha coefficient obtained was 0.98, and the Construct Validity Coefficient was 0.93, which expresses the internal consistency and satisfactory validity of the questionnaire according to psychometric standards. The users of the Physiotherapy School Clinic of the Anhanguera of Taubaté were satisfied with the care services, physical environment and access, presenting an average of 4.34 of total scores. This study developed and satisfactorily validated a questionnaire that evaluate the satisfaction index of users of the School Clinic of Physiotherapy, beside this there was also a high satisfaction index of users of the School Clinic of Physiotherapy of Anhanguera University of Taubaté. Keywords: Data Accuracy. Physical Therapy Specialty. Patient Satisfaction.Resumo O objetivo do estudo foi desenvolver e validar um questionário que avalie o grau de satisfação dos usuários atendidos em Clínicas-escola de Fisioterapia, e verificar o nível de satisfação dos usuários da Clínica-escola da Faculdade Anhanguera de Taubaté. A estruturação do questionário se baseou em estudos anteriores com temas similares, para isto realizou-se um levantamento nas bases de dados Lilacs, PubMed, SciELO, SPORTDiscus, Medline e Ebsco, com os descritores “physiotherapy”, “satisfaction”, “school clinic” e “questionnaire”, após esse processo o questionário com atenção a Clínicas-escola foi desenvolvido. O questionário passou por uma avaliação qualitativa de suas questões, realizada por 20 docentes. Posteriormente, para a validação do construto, 3 docentes doutores avaliaram as vertentes clareza, coerência e concordância de cada questão, e então aplicou-se o Coeficiente de Validade de Construto. O questionário passou por um estudo piloto com 30 usuários para adequação cultural de suas questões. A confiabilidade, por meio do Coeficiente alfa de Cronbach obtida foi de 0,98, e o Coeficiente de Validade de Construto foi de 0,93, o que expressa elevada consistência interna e satisfatória validade do questionário segundo padrões psicométricos. Os usuários da Clínica-escola de Fisioterapia da Anhanguera de Taubaté mostraram-se satisfeitos com o atendimento, ambiente físico e acesso, apresentando média de 4,34 de escore total. Este estudo conseguiu desenvolver e validar de forma satisfatória um questionário que avalia o índice de satisfação de usuários de Clínicas-escola de Fisioterapia. Além disto, verificou-se também que existe alto índice de satisfação dos usuários da Clínica-escola de Fisioterapia da Faculdade Anhanguera de Taubaté. Palavras-chave: Acurária dos Dados. Fisioterapia. Satisfação do Paciente. Validade.

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Section: Resultssupporting

confidence: 90%

“…According to the total average score of 4.34 (SD=0.16) obtained in the questionnaire, we concluded that there is a high level of satisfaction in the study, this average resembles the research by Medeiros et al 21 who had an average of 4.5 (SD=0.4).…”

Section: Resultssupporting

confidence: 85%

Development and Validation of a Questionnaire to Assess the Degree of Satisfaction of users’ Attendant in School Clinics of Physiotherapy

Silva

Andrade

2019

J. Health Scie.

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“…Thus, we can say that the degree of satisfaction found in this study was high, with an average of 4.75 for the rheumatology sector and 4.52 for the pediatrics sector. Studies conducted in Belo Horizonte, São Paulo and Maceió in Brazil, as well as in India and Australia, show similar results (8,12,(15)(16)(17) .…”

Section: Discussionmentioning

confidence: 59%

Patient Satisfaction Measurement by MedRisk Instrument

Guimarães¹,

Faria²,

Lima³

et al. 2020

mtprehabjournal

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Background:The importance of evaluating the user's perspective when dealing with the quality of health services has been a constant and the user's role as protagonist of this system has a direct impact on improving service. Thus, it is essential to know how users evaluate the care provided to rethink professional practices or intervene in the form of organization of services, to its improvement. Objectives: Assess the degree of patient satisfaction through MedRisk Instrument and identify the item that has the greatest impact on overall satisfaction. Methods/Design: The users of a university clinic of physical therapy, in rheumatology and pediatrics sectors, were asked about their degree of satisfaction, using MedRisk instrument. Results: Forty-six users completed the questionnaire. The 2 global measures means were 4,86 and 4,86 in rheumatology sector; and 4,76 and 4,84 in pediatrics sector. The specific items that had higher level of satisfaction and the highest correlation with overall satisfaction were items 6, 7, 8 and 11. Conclusion: The university physiotherapy clinic was assessed with a high degree of satisfaction to its users and items related to the therapist-patient interaction have more influence on overall satisfaction. Thus demonstrating that the MedRisk instrument is effective, functional and wide applicability.

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“…Medeiros et al [38] analyzed patient satisfaction with treatment for musculoskeletal conditions and found a negative and statistically significant correlation between clinical improvement and patient satisfaction, whereby satisfaction with the treatment seems to be independent of their satisfaction with the clinical outcomes obtained.…”

Section: Discussionmentioning

confidence: 99%

Evaluation of quality of life, depression and satisfaction in patients treated at the Physiotherapy teaching clinic of the State University of Northern Paraná (Uenp)

et al. 2019

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Introduction: Patient satisfaction is an important indicator of care quality and can be used to set goals and identify areas for improvement. Objective: To evaluate the satisfaction, quality of life and depressive symptoms of patients at the Uenp (State University of Northern Paraná) Physiotherapy teaching clinic. Method: Cross-sectional, quantitative descriptive study. Sixty-one patients completed a sociodemographic questionnaire, the “Instrument to assess patient satisfaction with physical therapy in the public health system”, the short-form-36 health survey (SF-36) to evaluate quality of life, and the Beck Depression Inventory (BDI) to determine the presence of depression. For statistical analysis, data were described using means and standard deviations, the Shapiro-Wilk test was applied to assess normality, and the variables were analyzed by Pearson’s correlation coefficient, with p ≤ 0.05 considered statistically significant. Results: The patient-therapist relationship was largely classified as “excellent”; the most common response for the item “respect and interest shown to patients” was also “excellent”. Patients scored well on the SF-36, indicating good quality of life; the highest scores were obtained in the “mental health” domain (65.04 ± 23.25). Regarding the depression, most patients (52.44%) displayed depressive symptoms. Correlation between satisfaction and the BDI showed a statistically significant difference in twelve dimensions. Comparison between the SF-36 and BDI indicated a statistically significant difference in eight domains. Conclusion: Patients are satisfied with the treatment received and the competence of the health care team at the clinic.

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Satisfação de pacientes que recebem cuidados fisioterapêuticos para condições musculoesqueléticas: um estudo transversal

Cited by 16 publications

References 16 publications

Development and Validation of a Questionnaire to Assess the Degree of Satisfaction of users’ Attendant in School Clinics of Physiotherapy

Development and Validation of a Questionnaire to Assess the Degree of Satisfaction of users’ Attendant in School Clinics of Physiotherapy

Patient Satisfaction Measurement by MedRisk Instrument

Evaluation of quality of life, depression and satisfaction in patients treated at the Physiotherapy teaching clinic of the State University of Northern Paraná (Uenp)

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