Building professional identity: a study with female managers who are baby boomers, generation Xers, and millennials

Melo, Marlene Catarina de Oliveira Lopes; FARIA, VILMA SANTOS PEREIRA DE; Lopes, Ana Lúcia Magri

doi:10.1590/1679-395175314x

Cited by 3 publications

(2 citation statements)

References 12 publications

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“…Baby Boomers are often considered to be workaholics who work efficiently, are team-players and prefer in-person communication (Bejtkovský, 2016). As Baby Boomers are responsible and ethically perform their work, they are good business leaders (DeOliveira Lopes Melo et al, 2019). This is the generation who has already retired and may continue working for various reasons or they are retiring in a couple of years.…”

Section: Differences In Behaviourmentioning

confidence: 99%

“…Language barrier (15) Different interests (6) The need of hierarchy (5) Differences in communication (17) Different use of virtual space (9) Different use of IT (10) Different communication channels (11) Different cultures (8) tions" (I9). Similarly, in Sweden, elderly people do not speak English and when asked to wait while the hotel employee finds someone who can speak Swedish, they leave (I10), which is typical of the demanding Baby Boomers as they expect that everyone should speak Swedish in Sweden.…”

Section: Generational Differences In Communicationmentioning

confidence: 99%

See 1 more Smart Citation

Solving Intergenerational Communication Problems in Tourism and Hospitality Enterprises

Luka

Drozdova

Šakytė-Statnickė

et al. 2023

JECS

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Aim. The aim of the research is to identify intergenerational communication problems in tourism and hospitality enterprises and define teaching/learning initiatives and methodologies required to develop employees’ competencies to solve intergenerational communication problems. Methods. 12 semi-structured expert interviews with tourism and hospitality business owners and/or top-level management in three countries (Lithuania, Latvia, and Sweden) were conducted to collect information on generational differences in communication and intergenerational communication problems in the company. Qualitative content analysis was applied for data analysis. Results. Nine main groups of intergenerational communication problems have been detected and corresponding teaching/learning initiatives and methodologies that take into account the specific characteristics of each generation are recommended to eliminate each of the problems identified. Conclusion. Generational differences and differences in communication lead to intergenerational communication conflicts in tourism and hospitality enterprises. The suggestions on organising adult learners’ teaching/learning process based on generational differences may be applicable in workplace learning and also in educational institutions providing adult education. Cognitive value. The paper focusses on analysing intergenerational aspects in communication processes in tourism and hospitality enterprises and offers the means of solving communication conflicts by employing certain adult teaching/learning initiatives and methodologies suitable to non-formal and formal adult learning.

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Section: Differences In Behaviourmentioning

confidence: 99%

Section: Generational Differences In Communicationmentioning

confidence: 99%

Solving Intergenerational Communication Problems in Tourism and Hospitality Enterprises

Luka

Drozdova

Šakytė-Statnickė

et al. 2023

JECS

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Eliminating Intergenerational and Intercultural Communication Problems in Tourism and Hospitality Enterprises

Luka

2023

Acta Universitatis Sapientiae, Philologica

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Tourism and hospitality is a versatile and multicultural industry that comprises collaboration between members of different generations and cultures in creating and selling a tourism product. Business communication, including tourism and hospitality, does not refer only to business etiquette but is strongly rooted in culture, which influences people’s interaction and way of speaking. Hence, intergenerational and intercultural communication problems are inevitable. The current research presents the main findings of an exploratory research conducted in tourism and hospitality enterprises in Latvia, Lithuania, and Sweden in the period of 2020–2023. To discover intergenerational and intercultural communication differences leading to communication problems, semi-structured expert interviews with top-level management representatives in twelve tourism and hospitality enterprises were conducted. The paper analyses intergenerational and intercultural communication problems in tourism and hospitality enterprises, in particular those concerning the use of different languages and ways of communication to suggest means of eliminating the existing problems. The research findings confirm that differences between generations had an impact on the communication process. However, the cultural background and languages influenced people’s behaviour even more, and a great majority of conflicts arose because of difference in cultures, not generations. Suggestions for staff training to develop their intercultural communication skills taking into account generational differences have been proposed.1

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Estudio de Caso Aplicado a una Agencia Financiera Chiclayana Sobre las Características del Liderazgo de los Directivos Millennial en 2021

Barandiarán Navarro,

Camacho Cuzquen

2024

Xih

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En América Latina, en el último quinquenio, los millennial han ocupado el 40% de los puestos directivos en sus organizaciones. Por lo tanto, se llevó a cabo un estudio en una agencia financiera para analizar el liderazgo de los directivos millennial bajo las subcategorías "orientación hacia las tareas" y "orientación hacia las personas", siguiendo la teoría de Sánchez Manchola. El estudio es cualitativo, de tipo aplicado, de nivel descriptivo y se ha diseñado como un caso. Por lo tanto, la técnica utilizada fue la entrevista y el instrumento utilizado fue la guía de entrevista; se aplicó a 12 empleados de una agencia bancaria en el centro comercial Real Plaza de Chiclayo entre marzo del 2021 y julio del 2022. Cuyos hallazgos muestran varios enfoques de liderazgo en los directivos de la generación del milenio.

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Building professional identity: a study with female managers who are baby boomers, generation Xers, and millennials

Cited by 3 publications

References 12 publications

Solving Intergenerational Communication Problems in Tourism and Hospitality Enterprises

Solving Intergenerational Communication Problems in Tourism and Hospitality Enterprises

Eliminating Intergenerational and Intercultural Communication Problems in Tourism and Hospitality Enterprises

Estudio de Caso Aplicado a una Agencia Financiera Chiclayana Sobre las Características del Liderazgo de los Directivos Millennial en 2021

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