2020
DOI: 10.1590/1518-8345.3286.3333
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Abstract: Objective: to evaluate the relation and the moderating effect of the organizational factors on the attitudes towards communication, empathy, and emotional intelligence in the nurses. Method: a cross-sectional study was conducted with a convenience sample of 268 nurses from Valencia, Spain. The attitudes towards communication were evaluated by means of the specifically designed instrument, those towards empathy with the Jefferson’s Scale of Empathy for Nursing Students, and those towards emotional intelligence… Show more

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Cited by 8 publications
(7 citation statements)
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References 24 publications
(40 reference statements)
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“…Emotional intelligence has been broadly defined as the ability to understand and manage one’s own emotions, as well as the emotions of others (Mayer & Salovey, 1997), though the conceptual framework is evolving (Smith, et al, 2018). Emotional intelligence is an important contributor to workplace outcomes according to a recent review of the literature (O’Connor et al, 2019), for the helping professions in general (Giménez-Espert et al, 2020; Giménez-Espert & Prado-Gascó, 2018; Jimenez-Picon et al, 2021; Perry et al, 2020) and for medical professionals in particular (Khademi et al, 2021; Nightingale et al, 2018). According to the literature, there are positive relationships between EI and effective communication skills (e.g., in medical school interviews), attitudes towards communicating with patients, communication skills as rated by patients, collegiality, clinical skills, general resident performance, and patient trust (McCallin & Bamford, 2007; Satterfield et al, 2009; Stratton et al, 2005; Talarico et al, 2013; Weng, 2008; Weng et al, 2008, 2011).…”
mentioning
confidence: 99%
“…Emotional intelligence has been broadly defined as the ability to understand and manage one’s own emotions, as well as the emotions of others (Mayer & Salovey, 1997), though the conceptual framework is evolving (Smith, et al, 2018). Emotional intelligence is an important contributor to workplace outcomes according to a recent review of the literature (O’Connor et al, 2019), for the helping professions in general (Giménez-Espert et al, 2020; Giménez-Espert & Prado-Gascó, 2018; Jimenez-Picon et al, 2021; Perry et al, 2020) and for medical professionals in particular (Khademi et al, 2021; Nightingale et al, 2018). According to the literature, there are positive relationships between EI and effective communication skills (e.g., in medical school interviews), attitudes towards communicating with patients, communication skills as rated by patients, collegiality, clinical skills, general resident performance, and patient trust (McCallin & Bamford, 2007; Satterfield et al, 2009; Stratton et al, 2005; Talarico et al, 2013; Weng, 2008; Weng et al, 2008, 2011).…”
mentioning
confidence: 99%
“… Benefiting from emotions [ 356 ] Schuttes Emotional Intelligence Test 50 22.64 3.49 Information not available for interpretation Cognitive thought [ 239 ] Emotional Competence Inventory 80 22.77 0.16 Information not available for interpretation Commitment [ 238 ] Emotional Intelligence Scale 120 7.80 0.00 Nurses exhibit positive commitment. Controlling emotions [ 229 ] GENOS Emotional Intelligence Self-Assessment 194 3.48 0.73 Information not available for interpretation Decision making [ 20 , 229 , 237 ] Bar-On’s Emotional Quotient Inventory 2.0 166 107.08 0.67 Nurses exhibit medium level decision making GENOS Emotional Intelligence Self-Assessment 194 3.51 0.71 Information not available for interpretation Emotional expression [ 356 ] Schuttes Emotional Intelligence Test 50 38.02 5.56 Information not available for interpretation Emotional attention [ 232 , 242 , 281 , 282 , 365 , 366 ] Trait Meta Mood Scale (TMMS-24) 919 27.58 1.50 Nurses scored 27.57 out of 40 for emotional attention. Trait Meta Mood Scale (TMMS-24) – 5-point scale 1100 3.57 0.02 Nurses scored 3.57 out of 5, where higher scores = higher EI.…”
Section: Resultsmentioning
confidence: 99%
“… Trait Meta Mood Scale (TMMS-24) – 5-point scale 1100 3.57 0.02 Nurses scored 3.57 out of 5, where higher scores = higher EI. Emotional clarity [ 232 , 242 , 281 , 282 , 365 , 366 ] Trait Meta Mood Scale (TMMS-24) 919 30.66 1.62 Nurses scored 30.66 out of 40 for emotional attention. Trait Meta Mood Scale (TMMS-24) – 5-point scale 1100 3.82 0.06 Nurses scored 3.82 out of 5, where higher scores = higher EI.…”
Section: Resultsmentioning
confidence: 99%
“…The literature suggests that nurse–patient communication is influenced by situational and dispositional factors [ 12 ]. The former factor is related to the conditions of the healthcare system, which are generally not controllable by nurses [ 13 ]; the latter factor is related to personal variables, including social skills, empathy and emotional intelligence [ 14 , 15 , 16 ].…”
Section: Introductionmentioning
confidence: 99%