“…In RJ, the Network of Observatory Stations for Information and Communication Technologies in Health Systems and Services (OTICS) was created, a complementary axis to the expansion of the PHC, to provide physical and technological support for the qualification of professionals and for the evaluation of PHC indicators. According to the selected studies, which focused precisely on electronic health records, they emphasize that their introduction contributed to the elimination of "duplicate" registrations, as well as the reduction of waiting time for consultations, examinations and procedures, further contributing for the quality of the records and for a better access for the population 16 .…”