“…Primary Health Care (PHC) in Brazilian cities via Basic Health Units (BHU) and Family Health Strategy teams (FHS) have not provided, at least so far, adequate care to the general population, according to the final report of the XIV National Health Conference (BRASIL, 2011) and corroborated by other authors (PUCCINI;CORNETTA, 2008;BREHMER;VERDI, 2010;MACHADO et al, 2011;RABETTI;FREITAS, 2011;DUARTE, 2012) In fact, most patients who are received in BHU seek care in the Emergency Medical Unit (EMU) LIMA, 2017;LUDWIG;BONILHA, 2003), which are not the priority door of access to the Unified Health System (UHS), overloading these units and compromising the quality of care to the population (RANDOW et al, 2011;OLIVEIRA et al, 2015). Indeed, it appears to be normal for Brazilian population the use of the EMU for cases where the medical appointment takes a long time (MARQUES; LIMA, 2017) or for acute, emergencial or intercurrent cases from specialized units (LUDWIG;BONILHA, 2003).…”