Indicadores qualitativos de satisfação em saúde mental

Alves, Poliana Farias; Kantorski, Luciane Prado; Coimbra, Valéria Cristina Christello; Oliveira, Michele Mandagará de; Silveira, Karine Langmantel

doi:10.1590/0103-11042017s05

Cited by 6 publications

(9 citation statements)

References 4 publications

(3 reference statements)

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“…Based on these, it is possible to verify if actions developed have repercussion in assistance and if the obtained results help in the review of processes. Likewise, it is important to consider that the indicators consider a quantitative/qualitative understanding, which provides information about the effectiveness of the offered services, and that values the singularity and user individuality, putting it at the center of evaluation processes (21) . This may be a challenge for the services in this field.…”

Section: Discussionmentioning

confidence: 99%

Resources, objectives and guidelines in a Psychosocial Care Network structure

2020

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Objective: to analyze a Psychosocial Care Network structure, based on the compromise of its resources and meeting objectives and guidelines recommended in Ordinance 3,088/2011. Method: an empirical, quantitative study with 123 primary care professionals, psychosocial and emergency care, who work at Western Network of the city of São Paulo. Questionnaires and statistical analysis were applied through the Exact Fisher’s test with 5% significance considering p= <0.05. Results: there is compromise of physical resources in the absence of mental health beds in a general hospital (p=0.047); of technological resources in the lack of discussion forums (p=0.036); of human resources in number of teams (p=0.258); and of financial resources (p=0.159). Psychosocial care is the one that most meets the objectives and guidelines. Conclusion: there are insufficient physical, technological, human, and financial resources for the work articulated in the three care modalities that are heterogeneous in terms of meeting the objectives and guidelines.

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Section: Discussionmentioning

confidence: 99%

Resources, objectives and guidelines in a Psychosocial Care Network structure

2020

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“…The indicators are presented as potential tools to be used in assessment processes that aim to analyze in a more profound way the results of the practices developed by professionals (11) . The effective use of the developed indicators can contribute to the development of the assessment culture as they can be confronted with different realities (10) .…”

Section: Discussionmentioning

confidence: 99%

“…In the assessment studies of mental health services, more emphasis has been placed on the assessment process, with participatory elaboration of indicators for mental health assessment, particularly for assessment of CAPS, and less emphasis on assessment results (9)(10) , despite the existing proposition of qualitative parameters related to satisfaction from the perspective of users and their families (11) . In addition, the implantation or improvement of information systems, essential for the processes of assessment in mental health, have been little studied (3) .…”

Section: Introductionmentioning

confidence: 99%

Assessment of the procedures record by professionals of Psychosocial Care Centers

2018

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Objective: To verify the use of procedures record tools as data source for monitoring and assessment of Psychosocial Care Centers (CAPS-Centros de Atenção Psicossocial). Method: A descriptive, exploratory qualitative study was carried out in seven CAPS in the state of Goiás. A total of 58 professionals participated, and the data collection was from April to May 2016 through focus groups. The data were submitted to the thematic analysis of content with the aid of the ATLAS.ti 6.2 software. Results: Three thematic categories emerged from the content analysis: Understanding about the record of Psychosocial Care Centers procedures; Management of the record tools of Psychosocial Care Centers procedures; and Intervening factors for recording Psychosocial Care Centers procedures. Final considerations: Investment in the Permanent Education of professionals will be necessary; focusing on the management of the records resulted from the actions developed in the CAPS to qualify the information and the work process of the professionals.

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“…In Brazil, there are some studies on outcome quality indicators related to satisfaction from the perspective of users and relatives. In Rio Grande do Sul, [12] two qualitative indicators of satisfaction were identified: less need for psychiatric hospitalization and the feeling of well being.…”

Section: Introductionmentioning

confidence: 99%

Treatment outcome indicators of schizophrenia according to Brazilian family caregivers and outpatients

Soares

Farinasso

Machado

et al. 2019

JNEP

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Background and objective: The need to measure treatment outcomes in mental health services from the perspective of users and family members has been highlighted in the literature as a fundamental aspect to improve the care provided. The objective of this study was to measure the treatment outcome provided by a Brazilian Psychosocial Care Center from the perspective of outpatients and their family members.Methods: A correlational study was performed with 84 outpatients and 40 family members, between 2015 and 2016, interviewing them using the Satisfaction (SATIS-BR), Perception of Change (PCS), Independent Living Skills (ILSS) and Family Burden (FBIS-BR) scales.Results: There was a high index of satisfaction with the mental health service, with a mean of 4.23 for the users interviewed and 4.36 for the family members. The perception of change presented a mean of 2.58 for the patients and 2.19 for the family members. The independent living ability presented a mean of 2.52.Conclusions: The high indices of satisfaction suggest successes, as well as points to be improved in the mental health policy implemented in the municipality. However, reintegration into the labor market was presented as an aspect with a need for investments through health and labor policies, since it was related to the subjective burden.

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Indicadores qualitativos de satisfação em saúde mental

Cited by 6 publications

References 4 publications

Resources, objectives and guidelines in a Psychosocial Care Network structure

Resources, objectives and guidelines in a Psychosocial Care Network structure

Assessment of the procedures record by professionals of Psychosocial Care Centers

Treatment outcome indicators of schizophrenia according to Brazilian family caregivers and outpatients

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