TOURQUAL: Proposal of a Protocol For Quality Evaluation on Services at Tourist Attractions

Mondo, Tiago Savi; Fiates, Gabriela Gonçalves Silveira

doi:10.15728/bbr.2017.14.4.6

Cited by 9 publications

(9 citation statements)

References 21 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…In recent years, tourism has made significant contributions to local economies and has become vital to economic activity worldwide [1]. However, the tourism market is filled with numerous challenges [2], such as new client demands, tourist-saturated destinations, tourism phobia, infrastructure modernization, and the increasingly fierce competition between tourist destinations [3].…”

Section: Introduction 1fierce Competition In Tourist Destinationsmentioning

confidence: 99%

Sustainable Mountain-Based Health and Wellness Tourist Destinations: The Interrelationships between Tourists’ Satisfaction, Behavioral Intentions, and Competitiveness

Zeng

Huang

2021

Sustainability

View full text Add to dashboard Cite

As mountain-based health and wellness tourism increases, destination competitiveness becomes ever fiercer. The pre-visit expectations and post-visit perceptions of tourists and the tourists’ behavioral intentions are related to the competitiveness of mountain-based health and wellness tourist destinations. Using structural equation modeling (SEM), we explored the factors that affect destination competitiveness and its relationships with tourism satisfaction and tourists’ behavioral intentions to return to and to recommend the location to others. We used a questionnaire for data collection from 550 tourists who visited a mountain-based health and wellness tourist destination in Panzhihua, China. The results suggested that there is an indirect positive correlation between tourists’ satisfaction and destination competitiveness, as well as a direct positive correlation between behavioral intentions and destination competitiveness, illustrating that tourist behavioral intentions can be an important factor in destination competitiveness. In the case of Panzhihua, the tourist source market in China has provided a competitive edge to this city. In addition, considering the environment’s capacity, developing an intention to return in tourists is important for tourism marketing in view of the increasing mountain-based health and wellness tourism competitiveness and concerns about sustainability.

show abstract

Section: Introduction 1fierce Competition In Tourist Destinationsmentioning

confidence: 99%

Sustainable Mountain-Based Health and Wellness Tourist Destinations: The Interrelationships between Tourists’ Satisfaction, Behavioral Intentions, and Competitiveness

Zeng

Huang

2021

Sustainability

View full text Add to dashboard Cite

show abstract

“…São elas: acesso, elemento humano, ambiente, segurança, experiência e qualidade técnica. Esta pesquisa levou em conta somente os dados da categoria de experiência (Mondo, 2014).…”

Section: Resultsunclassified

“…Entende-se deste modo, que existem algumas divergências com relação à mensuração da qualidade de serviços e os modelos/métodos/ferramentas utilizados para tal. Acreditando que este é um tema que merece maior atenção de estudos científicos, Mondo (2014) desenvolveu um modelo/protocolo específico para avaliar a qualidade de serviços em atrativos turísticos, tema central desta pesquisa. A qualidade de serviços em atrativos turísticos de Florianópolis à luz da experiência do turismo de experiência Fonte: Mondo (2014) Esta pesquisa limita seus esforços na categoria de experiência, buscando identificar a percepção de qualidade dos serviços em atrativos turísticos de Florianópolis a partir dos indicadores de evasão, entretenimento, estética e aprendizado.…”

Section: Qualidade De Serviçosunclassified

“…A qualidade de serviços em atrativos turísticos de Florianópolis à luz da experiência do turismo de experiência Fonte: Mondo (2014) Esta pesquisa limita seus esforços na categoria de experiência, buscando identificar a percepção de qualidade dos serviços em atrativos turísticos de Florianópolis a partir dos indicadores de evasão, entretenimento, estética e aprendizado. Segundo Mondo (2014) esta categoria foi baseada nos estudos de Pine e Gilmore (1999).…”

Section: Qualidade De Serviçosunclassified

See 1 more Smart Citation

A qualidade de serviços em atrativos turísticos de Florianópolis à luz da teoria do turismo de experiência

2016

View full text Add to dashboard Cite

A experiência que o turista tem no destino começou a ser estudada com maior ênfase na última década. Ao considerar que a percepção de qualidade do serviço turístico por parte do turista leva em conta sua experiência no destino, esta pesquisa objetiva analisar esta relação (qualidade percebida x experiência) a partir da percepção de turistas de Florianópolis. O estudo é caracterizado como quantitativo, descritivo e do tipo estudo de campo. O instrumento utilizado para a coleta de dados foi o questionário, baseado no modelo TOURQUAL, criado e validado por Mondo (2014). A amostra do estudo é considerada probabilística e compreendeu 476 turistas de Florianópolis. Os principais resultados indicam que, com relação a importância do indicador para a qualidade, estética (beleza) e evasão (fuga da rotina) aparecem a frente de entretenimento e aprendizado. Na real avaliação da qualidade, os turistas indicaram que Estética, evasão e aprendizado são indicadores que estão em um nível de bom a excelente nos atrativos de Florianópolis, enquanto o Aprendizado está em um nível de mediano a bom.

show abstract

“…Corroborating the author, Campos and Gonçalves (1998) defends that the means of lodging are fundamental in the viabilization of the tourist activity and the lack of them can cause a region with great tourist potential to do not develop. In tourism market, the lodging facilities receive clients/guests and offer, apart from the lodging service, complimentary services such as leisure, food, tours, parking, internet, among others (Mondo & Fiates, 2017).…”

Section: Introductionmentioning

confidence: 99%

Strategic human resources management and hotel performance

Machado¹,

Júnior²,

Mondo³

et al. 2019

TMS

View full text Add to dashboard Cite

This study sought to verify strategic human resources management's influence on hotel performance by analysing data on managers of hotels located in Grande Florianópolis, Brazil. Bibliographical research was conducted to provide a theoretical framework to support the analysis, and a descriptive methodology approach based on the positivist paradigm was applied. The proposed model was subjected to exploratory factor analysis, confirmatory factor analysis and structural equation modelling. The sample consisted of 70 hotel managers, and the data were collected with a closed-ended questionnaire. The results show that, of the 32 variables studied, 13 variables are connected to high performance in medium-sized hotels in Grande Florianópolis. In addition, the analyses confirmed the validity of the proposed model, in which strategic human resources management is directly related to hotel performance. The findings include that employee training and development, as well as workplace structuring, are strategic human resources management practices essential to achieving higher performance.

show abstract

TOURQUAL: Proposal of a Protocol For Quality Evaluation on Services at Tourist Attractions

Cited by 9 publications

References 21 publications

Sustainable Mountain-Based Health and Wellness Tourist Destinations: The Interrelationships between Tourists’ Satisfaction, Behavioral Intentions, and Competitiveness

Sustainable Mountain-Based Health and Wellness Tourist Destinations: The Interrelationships between Tourists’ Satisfaction, Behavioral Intentions, and Competitiveness

A qualidade de serviços em atrativos turísticos de Florianópolis à luz da teoria do turismo de experiência

Strategic human resources management and hotel performance

Contact Info

Product

Resources

About