Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis

Abstract

The purpose of the present study is to empirically and theoretically assess DeLone and McLean's (1992) and Seddon's (1997) models of information systems (IS) success in a quasi-voluntary IS use context. Structural modeling techniques were applied to data collected by questionnaire from 274 system users of an integrated student information system at a midwestern university. The Seddon structural model and the DeLone and McLean structural model each contained five variables (system quality, information quality, perceived usefulness, user satisfaction, and IS use). Both models exhibit reasonable fit with the collected data. The empirical findings are assessed in the broader theoretical context of the IS success literature, including the Technology Acceptance Model and the Theory of Planned Behavior. Our results support DeLone and McLean's focus on integrated IS success models and their observation that IS success models need to be carefully specified in a given context. The Seddon model conceptually elaborates and clarifies aspects of the DeLone and McLean model, thereby effectively integrating core theoretical relationships espoused in the IS success literature. Our study also supports Seddon's three construct categories (system and information quality, general perceptual measures aboutnetbene fts about IS use, and IS behavior), as defining IS success and its impact on nature of IS use.

Measuring the success of business-intelligence systems in South Africa: An empirical investigation applying the DeLone and McLean Model

“…High-quality information is expected to lead to use and user satisfaction of the BIS. There is solid support for the association between information quality and system use and between information quality and user satisfaction (Halawi, McCarthy & Aronson 2007;Kositanurit, Ngwenyama & Osei-Bryson Kweku 2006;Livari 2005;Rai et al 2002). Therefore, in this study, we propose the following hypotheses: H 10 : Information quality is not related to system use in a business-intelligence system.…”

“…Furthermore, the DeLone and McLean (2003) model framework has been used extensively in various empirical works on IS success. Empirical work has drawn on the updated DeLone and McLean (2003) model to examine the success of a student information system using student users (Rai, Lang & Welker 2002), tourism websites (Stockdale & Borovicka 2006;Wang & Liao 2008), knowledge-management systems (Wu & Wang 2006), e-government systems (Hussein, Abdul Karim & Selamat 2007), online learning systems (Lin 2007) and e-commerce systems (Wang & Liao 2008). Prior studies confirm the model's usefulness in assessing different IS applications.…”

“…For example: ease of use, system flexibility, system reliability, and ease of learning, as well as system features of intuitiveness, sophistication, flexibility, and response times. Rai et al 2002;Seddon 1997). Therefore, we propose the following hypotheses:…”

Assessing Mobile Learning Systems Success

“…The model makes two important contributions to the understanding of IS success. First, it provides a scheme for categorizing the multitude of IS success measures that have been used in the literature; second, it suggests a model of temporal and causal interdependencies between the categories [21], [22].…”

“…After the publication of the DeLone and McLean"s [19] IS success model, researchers have begun proposing modifications to the original IS sucess model [21], [22]. Seddon [21] suggests that the inclusion of both process and causal explanations in DeLone and McLean"s [19] model leads to so many potentially confusing meanings that the value of the model is diminished.…”