The Firm-Level Effects of Service Innovation: A Literature Review

Helge, Tor; Pedersen, Per E.

doi:10.1142/s1363919610002878

Cited by 30 publications

(21 citation statements)

References 95 publications

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“…Research suggests that the management of service innovation differs from traditional product innovation when considering the innovation processes (Gallouj and Weinstein, 1997;Martin and Horne, 1993), the required capabilities (den Hertog, van der Aa and de Jong, 2010), the inherent organizational complexity (Johne and Storey, 1998), and the effects (Aas and Pedersen, 2010). The research results also disclose large variations in innovation practices between different service industries (e.g., Evangelista, 2000).…”

Section: Introductionmentioning

confidence: 88%

Innovation Management Practices in Production-Intensive Service Firms

Helge

Breunig

Hydle

et al. 2015

Int. J. Innov. Mgt.

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Abstract:This paper posits that innovation management practices are contingent upon the type of industry, and examines the innovation management practices in a distinctive set of service firms: production-intensive service firms. Production-intensive services are standardized services produced at a large scale. These services have received little attention from prior comprehensive qualitative innovation management practices research. The examination in this paper is based on in-depth interviews with 21 keyemployees in five large Scandinavian production-intensive service firms. The results revealed a number of innovation management practices specific to productionintensive service firms in the four dimensions of strategy and culture, front end of innovation and portfolio management, development process as well as intellectual and organizational resources. The findings expose that production-intensive service firms are less likely to have an explicit innovation strategy and they are unlikely to measure the strategic impact of innovation activities. Furthermore, the innovation processes in production-intensive service firms tend to be flexible, although formal descriptions exist. The findings extend knowledge on innovation management practices research and provide useful lessons and implications for managers who seek to develop new production-intensive services. The findings also demonstrate that there is a need to acknowledge a contingent view of innovation management practices that are receptive to the type of context the innovation occur in.Response to Reviewers: Please see separate file. Powered by Editorial Manager® and ProduXion Manager® from Aries Systems CorporationInnovation Management Practices in Production-Intensive Service Firms Explanatory notes to the editor and reviewerThank you for the opportunity to revise and resubmit this manuscript. We appreciate the reviewer's efforts and valid suggestions for improvement of our paper. We have revised our paper by taking the suggestions into account and we think that the paper has been much improved by doing so. Please find our detailed response to all the comments made by the reviewer in the Putting ahead the lack of literature on the matter as the author did is very useful, but should not occupy such a huge place in the beginning of the paper, one paragraph suffices. As an example, I will start with the description of large firms and their specificity in the management of innovation services as the authors did at the end of page 3 and starting from it put ahead the value added of their work by showing the lack of studies on the matter in the empirical literature.We have carefully revised the introduction based on the reviewer's advice. We agree with the reviewer that it is better to start with the description of the context, and then discuss the literature gaps and the value of the research. Consequently, the structure of the introduction has been changed by removing the first general paragraph, and by explaining the context, i.e. service innovation in (larg...

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Section: Introductionmentioning

confidence: 88%

Innovation Management Practices in Production-Intensive Service Firms

Helge

Breunig

Hydle

et al. 2015

Int. J. Innov. Mgt.

Self Cite

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“…Financial performance effects indicate the enhanced financial performance of an innovating organization due to service innovation. The sub-effects associated with this category of effects are: general financial performance effects, sales (of existing goods or services) effects, sales (of new services) effects, market share effects, and effects on the market value of the firm (Aas & Pedersen, 2010). The category capability effects relates to the part played by service innovation in enhancing or reinforcing the internal capabilities of an innovator.…”

Section: H Effects Of Service Innovationmentioning

confidence: 99%

“…The category capability effects relates to the part played by service innovation in enhancing or reinforcing the internal capabilities of an innovator. The sub-categories associated with capability-related effects are: learning effects, employee growth effects, culture effects, and employee satisfaction effects (Aas & Pedersen, 2010).Competitiveness effects related to the manner in which the competitiveness of an innovating firm may be enhanced by service innovation. The sub-categories identified in this regard are effects on the competitive position, creation of new markets effects, effects on the ability to survive, and strategic performance effects (Aas & Pedersen, 2010).…”

Section: H Effects Of Service Innovationmentioning

confidence: 99%

Service Innovation in the Hospitality Industry

2019

IJITEE

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The notion of service innovation has gained significant source of competitive advantage to any organization, in general, and also to firms in the hospitality industry. Any organization desiring to succeed must continually seek to create innovative products or services to gain and sustain an edge in the increasingly competitive market environment. This paper reviews extant literature associated with service innovation from two perspectives. A general literature review of the concepts associated with service innovation is performed drawing attention to such items as, the concept of service innovation; the definitions of service innovation; the differences between product and service innovation; the dimensions of service innovation; the drivers of service innovation; patterns of service innovation; effects of service innovation; and service innovation success factors. Second, a literature review associated with service innovation in the hospitality industry is undertaken. This latter review draws attention to the benefits of service innovation in the hospitality industry; the types of innovations in hospitality firms; and summarizes the findings of recent studies on service innovation in hospitality firms. Overall, the study found evidence of significant research attention to service innovation in the context of services in the hospitality industry. Moreover, it was found that some regions or countries, such as Europe and the Far East (Taiwan, in particular) appeared to be the recipients of greater attention in service innovation literature associated with the hospitality industry

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“…Innovation is a critical factor for the generation of financial performance and competitive advantage in manufacturing (Adner & Kapoor, 2010) and service (Aas & Pedersen, 2010) firms. Therefore, the search for appropriate practices and strategies to organise and manage innovation activities is the focus of an ongoing stream of research.…”

Section: Introductionmentioning

confidence: 99%