Influence of Psychological Contract Breach on Organizational Citizenship Behaviour and Trust

Abstract

The present research intends to understand the influence of employee's perception of psychological contract breach on their organizational citizenship behaviour and trust on employers. The study was carried out in private banks of North Delhi. Data were gathered from 90 junior level executives using convenience sampling method. Result revealed that psychological contract breach significantly predicts organizational citizenship behaviour and trust. The findings imply that the organization needs to understand and manage employee's psychological contract properly otherwise perception of its breach can jeopardize employee's citizenship behaviour and also their trust in employer which in turn may affect their job performance.

An Examination of the Relationship between Leader-member Exchange and Innovative Work Behavior with the Moderating Role of Trust in Leader: A Study in the Turkish Context

“…Chenhall and Langfield-Smith (2003) addressed that employees' trust in leader facilitates reaching the individual and organizational goals, participation in problem solving and developing innovative strategies. An empirical study among public sector employees has revealed that trust in leader influenced employees' innovative behavior significantly (Jafri, 2012). In this context, it is recognized that the literatures on trust in leader and innovative work behavior provides few researches explaining the influence of employees' trust in leader on their innovative work behavior.…”

Impact of Psychological Contract Violation on Interpersonal Trust During Mergers and Acquisitions

“…Thus, as a result of the moods caused by the violation, the employees will have profound feelings of injustice about M&As. Consequently, employees will not readily perceive beneficial motivations from their leaders (Jafri, 2012) or colleagues (Loh et al, 2010), and their benevolence trust will be greatly diminished. Therefore, we also proposed the following hypotheses: Hypothesis 2a: During M&As, perceived transactional psychological contract violation will have a significant negative correlation with benevolence trust.…”

“…between the individual and the organization (Rousseau, 1989), perceived violation will directly affect individuals' trust in the organization or employer (Jafri, 2012). However, there is typically an atmosphere of conquest and low relative standing for acquired employees during M&As (Hambrick & Cannella, 1993).…”

The effect on trust to organizatıon and psychological contract violation: an application

“…Buna göre çalışmanın hipotezleri kabul edilmiştir. Elde edilen bulgular daha önceden yapılan çalışmalar (Robinson ve Rousseau, 1994;Jafri, 2012;Erkutlu ve Chafra, 2013) ile de uyum göstermiştir.…”