The IT-enabled extended enterprise, applications in the tourism industry

Bloch, Michael; Pigneur, Yves; Steiner, Thomas

doi:10.1007/978-3-7091-7598-9_14

Cited by 18 publications

(9 citation statements)

References 3 publications

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“…Heinonen (2009) highlighted the importance of emotional aspects when considering a service such as online travel. Bloch, Pigneur, and Steiner (1996) claimed that travelers (or customers generally) develop a self-service mentality through the experience of gathering together relevant travel services such as transportation, accommodation and leisure on the Internet. The multifunctional nature of these websites is aimed at providing fun and enjoyment as well as functional value to its users.…”

Section: Customer Participation and Emotional Valuementioning

confidence: 99%

Measuring Users’ Value Experience on a Travel Website (e-Value)

Mohd‐Any

Winklhofer

Ennew

2014

Journal of Travel Research

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Despite the widespread use of travel websites, our understanding of how best to capture users' value experiences when using such websites is limited. This article introduces a multidimensional measurement of a user's value experience on a travel website (e-Value). We then assess the extent to which website users contribute to their own value experience. Based on 175 UK survey respondents, e-Value is formed mainly by cognitive effort, utilitarian value/control, and to a lesser extent by perceptions of emotional value and value for money. Social value experiences do not contribute to e-Value. A user's own activities on a website (i.e., participation) affect most value dimensions but at different magnitudes. Our findings suggest that website "participation" should be seen as phenomenologically determined by the user as perceived participation affects e-Value dimensions more strongly than actual participation.

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Section: Customer Participation and Emotional Valuementioning

confidence: 99%

Measuring Users’ Value Experience on a Travel Website (e-Value)

Mohd‐Any

Winklhofer

Ennew

2014

Journal of Travel Research

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“…Due to the enormous size of the Web, locating the Web sites of the right service providers requires knowledge-or time, perseverance, and luck-especially as it is often not possible to book travel directly online or to buy the separate parts of a trip through the same supplier (Bloch, Pigneur, & Steiner, 1996). Moreover, airline seats or hotel rooms that match the traveler's schedule or preferences are not necessarily available.…”

Section: Problem Areas In Self-bookingsmentioning

confidence: 99%

Self-Booking of High- and Low-Complexity Travel Products: Exploratory Findings

Anckar¹,

Walden²

2001

Information Technology & Tourism

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With electronic markets emerging on the Internet, the travel agency has been characterized as the most endangered organization in the travel industry as potential travelers now have the opportunity to bypass intermediaries in the distribution chain. Customers are offered good opportunities for convenient and inexpensive travel bookings on the Internet, but at the same time they face many problems and limitations in this regard. This research empirically examines the issue of self-bookings in travel. It reports on a series of exploratory studies conducted in order to investigate the opportunities offered as well as the problems facing any consumer trying to make his/her own travel reservations over the Internet today, and especially the differences between high-and low-complexity bookings in this regard. Four hypotheses were uncovered that relate to the issue of the complexity of the booking task, all emanating from the intuitively realistic supposition that low-complexity travel arrangements are better suited for direct distribution over the Internet than high-complexity arrangements. Using reservation and survey data from samples of students, nearly all of which were experienced Internet users, little support was found for the hypothesized relationships. Disintermediation Travel industry Electronic markets Online reservations Computerized reservations system (CRS) User interface provides unprecedented opportunities for tourism distribution, as there are few other economic activities where the generation, gathering, processing, application, and communication of information is so important for day-today operations. As has been pointed out by, for example, Holloway (1983) and Delaney-Smith (1987), the travel industry is one of the most obvious beneficiaries of technology, and indeed, the travel industry 4

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“…This is displayed graphically in Figure 3. For example, the demand generation and physical distribution of goods can be separated, as certain computer companies such Bloch et al (1996) and Anderson et al (1997)) as Dell are doing. They delegate the delivery to express delivery services such as DHL, while demand generation and sales interactions are carried out through their web sites and call centres.…”

Section: From Traditional Channels To Electronic Channelsmentioning

confidence: 99%