Aims
The COVID-19 pandemic forced closure of most U.S. university campuses in March 2020, obliging millions of students to finish their semesters via remote learning. This study examines whether and how students’ prior and current experiences of digital inequality—defined as constrained access to the internet and internet-connecting devices—were associated with their remote learning experiences.
Method
An anonymous, online survey of 2,913 undergraduate college students from 30 U.S. universities completing their spring term remotely was conducted between April and May 2020. Hypothesis testing utilized a structural equation model with cluster-bootstrapped standard errors and p-values, to account for students being clustered by university.
Results
Findings revealed that students’ challenges with internet connectivity and digital devices during remote learning were associated with lower remote learning proficiency (RLP). Difficulty communicating with professors and teaching assistants was also associated with lower RLP. Prior experience with online coursework was associated with higher RLP, and digital inequality challenges during the year prior to the pandemic with lower RLP. Moreover, students who reported greater financial hardship since the start of the pandemic experienced significantly more connectivity, device, and faculty communication challenges during remote learning, and had significantly lower RLP.
Conclusions
Many students will continue to learn remotely in some form until the pandemic recedes. We identify key factors associated with students’ remote learning proficiency: (1) consistent, high-speed internet connectivity and functioning devices to connect to it, and (2) the ability to relate to and communicate easily with professors and teaching assistants. This study identifies potential barriers to effective remote learning, as well as possible opportunities to improve students’ experiences.
Constrained access to the Internet and new communication technologies is commonly associated with social disparities related to income, education, immigration status, age, and geography. Policymakers in many sectors—and particularly, in education—have placed their bets on increased technology access having the potential to mitigate broader social disparities. In the context of a national digital equity initiative, this study examines how parents and children of low-income Latino families incorporate new technologies into their everyday lives. Through a comparison of three demographically similar communities where discounted broadband is being offered to low-income families with school-age children, we take a bottom-up, communication-centered perspective on a top-down technology policy. Our ecological approach considers the intersection of macro- and meso-level factors that influence Latino families’ perceptions of technology and that shape their consequent adoption and integration decisions.
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