The aim of this article was to investigate the effects of informal controls on psychological empowerment and job satisfaction. Despite previous studies having analyzed the role of certain management control systems in individual results, such as psychological empowerment and job satisfaction, the evidence on informal controls within this context is inconclusive. Credit union systems play a considerable role in economic growth, regional development, and employability. We therefore explore the perception of directors and managers of business units of one of the biggest cooperative systems regarding the informal controls used. Considering that job satisfaction has a series of implications for organizations (for example in employee loyalty and job performance), it is important to understand its determinants. The literature points to the growing concern among contemporary organizations about informal controls. Various studies focus on understanding the role of these controls and their respective effects on organizational and individual behaviors. From the individual perspective, there is a need to analyze the indirect effects of management controls on individual aspects by means of psychological variables. Thus, this study provides new evidence on informal controls in organizations by exploring the intervening role of psychological empowerment and the (beneficial) effects on job satisfaction. In addition, the study provides a methodological contribution to the national research on management control by adding an analysis based on mixed methods. A survey was applied to directors and managers of business units of one of the biggest credit union systems in Brazil. The data were analyzed using a mixed methods approach: partial least squares structural equation modeling and fuzzy-set qualitative comparative analysis. Informal controls are directly and indirectly associated (via empowerment) with job satisfaction. Moreover, the findings indicate more than one solution for high job satisfaction.
O objetivo do estudo é analisar a influência da reputação de Responsabilidade Social Corporativa (RSC) no comprometimento organizacional, mediado pela satisfação no trabalho. A amostra resultante de survey contempla diretores e gestores de unidades de negócios de um dos maiores sistemas cooperativista de crédito brasileiro, e os dados são analisados por modelagem de equações estruturais. Os resultados sugerem uma mediação total da satisfação no trabalho entre a reputação de RSC e o comprometimento organizacional. Os achados contribuem para a literatura de reputação de RSC, satisfação no trabalho e comprometimento organizacional, além de fornecer insights para a prática organizacional.
Study objective: To analyze and identify the configurations capable of promoting high organizational performance, based on the relationship between innovativeness, risk-taking, proactiveness and strategic planning and budget. Methodology/approach: Data collected by survey with companies linked to the Chamber of Commerce, belonging to one of the municipalities with the highest development rates in Brazil; and analyzed using the fuzzy-set Qualitative Comparative Analysis (fsQCA) technique. Main Results: The findings indicate that innovativeness is necessary and proactiveness is almost always necessary to promote high organizational performance. For this, three solutions (S) are sufficient: the presence of innovativeness and proactiveness (S1); the presence of innovativeness, risk-taking and strategic planning and budget (S2); and the absence of risk-taking, as well as strategic planning and budget (S3). Theoretical and Methodological Contributions: Theoretically, the findings add the budgetary perspective to the discussion on strategic planning, entrepreneurial orientation (EO) and performance. Relevance/originality: The study is relevant, as it permits the identification of the strategic planning and budget interface in detriment to EO elements, which is in accordance with the causal conditions that promote high performance. Social/management contributions: This study brings new meanings to the pertinence of the interface between entrepreneurial elements and the strategic planning and budget, highlighting possible configurations for organizations to reach a high performance level.
O estudo objetiva averiguar a relação da Orientação Empreendedora (OE) com o desempenho de Micro e Pequenas Empresas (MPEs). A OE foi estudada mediante seis dimensões: assunção de riscos, proatividade, comportamento inovador, autonomia, agressividade competitiva e rede de relações. Utilizou-se survey, com questionário eletrônico, aplicado a gestores/proprietários de MPEs. Analisou-se os dados utilizando-se Modelagem de Equações Estruturais, operacionalizada no SmartPLS 3. Os achados evidenciam relação positiva e significativa da OE com o desempenho organizacional. Como contribuição, demostra-se que a dimensão rede de relações, até então incipiente nas investigações anteriores, torna-se relevante no contexto da gestão e desempenho de MPEs.
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