Purpose: To evaluate if teleconsultation affects professional-patient communication as well as patient satisfaction with the care for the hearing aid programming and fitting compared to the face to face consultation. Methods: Forty hearing aid candidates aged over 18 years with symmetrical sensorineural hearing loss ,from mild to severe degrees, were randomly divided into two groups: control (face to face) and experimental (synchronous teleconsultation assisted by a facilitator).Consultations were filmed, timed and their contents were analyzed accor-
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