Throughout life, individuals have sought ways to be successful and have endeavored to avoid failure. There may be times and situations when individuals face failure, although they strive for success. Today's era of change is forcing organizations to a continuous structure, system, and process to renewal. Although this inevitable change and development process is perceived as necessary by some organizations, only some of them are willing and determined in terms of vision-mission-strategy-action for this change. In this context, this study aims to reveal the sabotage areas of the accommodation, travel, and food and beverage enterprises within the tourism sector as well as the personnel within these enterprises and the effects on customers and organizations.
In addition to the development of social technology and the widespread use of the internet, the fact that people are getting used to sharing their goods and services has made the concept of sharing economy a popular issue. Sharing economy is “a potential new way for sustainability,” and it is noted that it would disrupt the unsustainable hyper-consumption practices directing capitalist economies. In this regard, the importance of sharing economy becomes prominent. In this study, first of all, basic information was given about sharing economy and then the concepts about how it made progress were introduced. In the next step, the definitions of sharing economy were given, the importance of sharing was mentioned, and then the products used in sharing economy were mentioned. In the following stage, the benefits of sharing economy to nature were addressed, and the weaknesses and dark sides of sharing economy were revealed. Finally, the impact of the sharing economy on the service sector was emphasized, and opinions were presented for future research on this subject.
Web teknolojilerinin kullanımı yaygınlaştıkça konaklama işletmelerinde misafirlerin şikâyet etmelerine neden olacak deneyimleri çevrimiçi ortamlarda paylaşmaları mümkün olmaktadır. COVİD-19 salgını ve ülkelerce alınan önlemler doğrultusunda uygulamalardaki deneyimler de e-şikâyet konuları içinde yer almaktadır. Bu çalışmanın amacı; küresel boyutta faaliyet gösteren konaklama işletmelerinin misafirlerinin yapmış olduğu e-şikâyetlerin sınıflandırılması ve otel misafirlerinin COVİD-19 sürecinde e-şikâyet konularının belirlenmesidir. Araştırmada Türkiye’de faaliyette bulunan Hospitality ON-2019 Top 10 otel listesindeki Antalya, Ankara, İstanbul, İzmir, Muğla otel misafirlerinin Tripadvisor web sitesinde yer alan 366 e-şikâyet yorumları içerik analizi ile incelenmiştir. Yapılan içerik analizi için veriler formlara işlenmiş, elektronik artama aktarılmış, analiz edilerek görselleştirilmiştir. Araştırma sonucunda; otel misafirlerinin e-şikâyetleri, genel, restoran ve yiyecek-içecek, odalar, ön büro, hizmet kalitesi ve yönetim olarak 6 ana kategori ve 26 alt kategoride sınıflandırılmıştır. E-şikâyetlerin en çok genel, restoran ve yiyecek-içecek, odalar, ön büro, hizmet kalitesi ve yönetim kategorilerinde yoğunlaştığı belirlenmiştir.
With the increase in information technology use, problems related to the security of these technologies have become significant. Businesses are required to acquire information, use information technologies, and rely on the information they collected to continue their presence. The requirement of information technology use and related security problems cannot be ignored by both individuals and businesses. One of the industries with large data pools is the tourism industry. Thus, the protection of personal or corporate information is a process that should be managed especially for businesses. In order for this management process to be successful, it is necessary for the corporations to have security policies that are supported by the senior management, possible to implement and understand, and accepted at all corporate levels. Thus, the present study aimed to explain the significance of information security, especially the security of the information in the tourism industry, which is as an important part of the service industry.
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