<p><em>This study aims to determine the effect of variables on work motivation, competence, work environment, compensation for organizational citizenship behavior (OCB) and the performance of life insurance officers in Batam City. The research sample was 260 respondents with multystage sampling method and designed purposive sampling. Data were collected using a questionnaire with a Likert scale and then analyzed by Structural Equation Modeling (SEM) through AMOS program version 21. The results of the analysis prove that work motivation has a significant effect on Organizational Citizenship Behavior (OCB; work motivation has a significant effect on employee performance; Competence has a significant effect on Organizational Citizenship Behavior (OCB); Competence has a significant effect on employee performance; The work environment has a significant effect on Organizational Citizenship Behavior (OCB); The work environment has no significant effect on employee performance; Compensation has no significant effect on Organizational Citizenship Behavior (OCB); employee performance; Organizational Citizenship Behavior (OCB) has a significant effect on the performance of life insurance employees in Batam city. Effect of intervening Organizational Citizenship Behavior (OCB) variables: el What Motivation, Competence, Work Environment and Compensation if through Organizational Citizenship Behavior (OCB) will actually weaken the performance of life insurance employees in the city of Batam.</em></p><p> </p><p>Penelitian ini bertujuan untuk mengetahui pengaruh variabel motivasi kerja, kompetensi, lingkungan kerja, kompensasi terhadap <em>Organizational Citizenship Behavior</em> (OCB) dan kinerja petugas asuransi jiwa di Kota Batam. Sampel penelitian ini adalah 260 responden dengan metode multystage samplingdan didesain purposive sampling. Data dikumpulkan menggunakan kuesioner dengan skala likert dan kemudian dianalisis dengan <em>Structural Equation Modeling</em> (SEM) melalui program AMOS versi 21. Hasil analisis membuktikan Motivasi kerja berpengaruh signifikan terhadap <em>Organizational Citizenship Behavior</em> (OCB; Motivasi kerja berpengaruh signifikan terhadap kinerja karyawan; Kompetensi berpengaruh signifikan terhadap <em>Organizational Citizenship Behavior</em> (OCB); Kompetensi berpengaruh signifikan terhadap kinerja karyawan; Lingkungan kerja berpengaruh signifikan terhadap <em>Organizational Citizenship Behavior</em> (OCB);Lingkungan kerja berpengaruh tidak signifikan terhadap kinerja karyawan; Kompensasi berpengaruh tidak signifikan terhadap <em>Organizational Citizenship Behavior</em> (OCB);Kompensasi berpengaruh signifikan terhadap kinerja karyawan; <em>Organizational Citizenship Behavior</em> (OCB) berpengaruh signifikan terhadap kinerja karyawan asuransi jiwa di kota Batam. Pengaruh variabel intervening <em>Organizational Citizenship Behavior </em>(OCB): Baik variabel Motivasi, Kompetensi, Lingkungan Kerja, dan Kompensasi apa bila melalui <em>Organizational Citizenship Behavior</em> (OCB) justeru akan memperlemah kinerja karyawan asuransi jiwa di kota Batam.</p>

Assessing the achievement of Indonesian government institutions in implementing e-government has been conducted since around a decade ago. Several national assessments are available with almost the same ranking results. There is an agreement that the ultimate goal of e-government implementation is to achieve good government governance (GGG), while success stories of egovernment require good governance practices. This study explored the correlation between e-government achievement and GGG achievement in Indonesia. Spearman's rank correlation was used to characterize the relationship strength between e-government assessment results and good governance assessment results. The data were collected from institutions that participated in e-government and good governance assessments. The results showed that the correlation between these two entities is not very strong. Most cases showed that e-government implementation and the achievement of good governance have only a moderate positive correlation and none of the studied cases indicated a significant connection. This result can be attributed to the lack of emphasis on goals achievement in the assessments. Thus, it is recommended that future Indonesian e-government assessments should involve impact indicators.

No abstract

Service Engineering (SE)

English Language Teaching (ELT) textbooks serve as the basis for many language inputs that learners receive and language practices that occur in the classroom. They may provide the basis for ideas and instructional activities as well as giving teachers rationales for what they do. The objective of this analysis is to know about how much a textbook meets the requirements of a good EFL textbook. The evaluation checklist used in this paper is the modification of Cunningsworth’s (1995) checklist developed by Al-sowat (2012). There are nine issues of textbook evaluating in this checklist: (1) layout and physical appearance; (2) content; (3) objectives; (4) language type; (5) skills; (6) activities and tasks; (7) structure and vocabulary; (8) culture values; and (9) teacher's needs.