If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractThe inevitability of crises within the business environment suggests that the majority of organisations should have a business continuity plan (BCP). This work highlights those organisations that do not plan in this way and those which focus on information technology rather than utilising a holistic, integrated approach. Through extensive primary research this paper explores the current uptake and scope of business continuity planning within the business environment in the UK. The paper shows that the viability and effectiveness of BCPs is dependent on regular review, audit and testing.

PurposeThis paper aims to consider how an organisation can strategically manage its position with regard to suppliers of multiple services and to suggest a strategy for obtaining and protecting optimum multiple contract management and performance.Design/methodology/approachLiterature review of published work along with questionnaires and interviews with a range of people working within the industry from top managerial level to technicians.FindingsEstablishes that to innovate is a mindset and not a one‐time event. Innovation management principles should be incorporated as a part of daily schedule for each employee at all levels and is essential for supplier companies to prepare themselves for future that brings extreme competition and increasing customer demands.Research limitations/implicationsOwing to constraint of time, the author has done only limited study in specific areas. The literature reviewed is not exhaustive. Many concepts are mentioned and referenced but not explained fully due to space constraints.Practical implicationsHelps facilities managers to exemplify their knowledge and skill, by apprehending the role of innovation management in facilities management (FM) at operational and strategic levels, and establishes the factors that led to the growth and development of innovation as a field and an important part of the FM world, including relationship with suppliers and multiple contract management.Originality/valueDetermines various factors that would guide innovation in multiple contracts in the future and maintain its role in the ever‐changing business patterns and customer demands and suggests future use of innovative strategies in FM solutions and multiple contract management, thereby enabling more effective FM.

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This paper highlights the function and the implications of a strategic maintenance management system in relation to building maintenance performance. The paper examines the technical and management functions in building maintenance and highlights the issues of quality management, contract management, resourcing strategy and the innovation processes required in the organizational drive towards effective and efficient maintenance management systems. The paper concludes that innovative solutions to maintenance issues are essential for continued efficiency and are brought about through the creation of an environment in which creativity is able to thrive.