Nowadays, many organizations take Business Intelligence (BI) systems to improve their decision-making processes. Although many organizations have adopted BI systems, not all of these implementations have been successful. This paper seeks to identify critical success factors (CSFs) that impact on successful implementation of BI systems in organizations. So, at first, through literature review, 26 CSFs were identified. Following that, a questionnaire was developed and then filled out by domain experts who had at least three years of experience in BI implementation projects in Iran. Robust Exploratory Factor Analysis (EFA) was run for data analysis, which finally classified 26 CSFs into four distinct groups termed as “organizational”, “human”, “project management”, and “technical”. The results of this study provide a very useful reference for scholars and managers to identify the relevant issues of BI projects in Iran.
In today's rapidly-changing business environment, the need for useful business analytics is vital for organizations, not only to succeed, but also to survive. Traditional enterprise systems have disabilities to meet the expectations of organizational decision makers in the competitive area. In this regard, it is necessary to evaluate the success of BI tools in organizations, and there is a need to provide a model for this assessment. Hence, in this study, a model for assessing the success of business intelligence is presented by identifying and introducing the most important and effective factors in evaluating the success of BI tools. This study is an applied study in terms of purpose and a survey-descriptive, empirical study in terms of methodology. According to statistical methods, importance of the success factors was evaluated and the results show that 24 factors were identified consequential in research model based on four areas such as organizational memory, information integration, knowledge creation, and presentation.
Nowadays, many organizations take Business Intelligence (BI) systems to improve their decision-making processes. Although many organizations have adopted BI systems, not all of these implementations have been successful. This paper seeks to identify critical success factors (CSFs) that impact on successful implementation of BI systems in organizations. So, at first, through literature review, 26 CSFs were identified. Following that, a questionnaire was developed and then filled out by domain experts who had at least three years of experience in BI implementation projects in Iran. Robust Exploratory Factor Analysis (EFA) was run for data analysis, which finally classified 26 CSFs into four distinct groups termed as “organizational”, “human”, “project management”, and “technical”. The results of this study provide a very useful reference for scholars and managers to identify the relevant issues of BI projects in Iran.
Many organizations take business intelligence (BI) systems to improve their decision-making processes. Although many organizations have adopted BI systems, not all of these implementations have been successful. This chapter seeks to identify critical success factors (CSFs) that impact on the successful implementation of BI systems in organizations. So, at first, through literature review, 26 CSFs were identified. Following that, a questionnaire was developed and then filled out by domain experts who had at least three years of experience in BI implementation projects. Robust exploratory factor analysis (EFA) was run for data analysis, which finally classified 26 CSFs into four distinct groups termed as “organizational,” “human,” “project management,” and “technical.” The results of this study provide a very useful reference for scholars and managers to identify the relevant issues of BI projects in Iran.
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