No business can create all the resources needed to prosper and grow. Collaboration among businesses that possess complementary resources is often necessary for survival and growth. Despite their importance and implications for alliance learning, no empirical study has to date attempted to investigate how the determinants of learning interact with each other, and are linked to the outcomes of alliance learning. This study contributes to the role of learning intent, absorptive capacity, and relational capital in enhancing learning activities and outcomes by empirically examining the relationships among these learning determinants and how they affect innovative SMEs’ technological and nontechnological learning in alliance relationships.

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Public sector support is important for SMEs due to the finance and stability it offers, the measures are often designed specifically to answer the problems SMEs face and they can help fill gaps in the existing capacities of the firms through the network of expertise the measures allow them to access. There has been an ongoing debate over what effect support services have on the development of assisted firms, and the initial high expectations about the effectiveness of these services now seem overoptimistic, giving rise to more critical examinations of the effectiveness of these services and the institutions involved. With 93 technologybased SMEs in North Wales during a period of relative decentralization of provision of public business services and support in Wales, this study investigates:(1) how technology-based SMEs in North Wales perceive the quality of the services provided by local or national public support organizations; (2) if gaps exist in support then how differently these gaps are perceived by high and low performing firms; and (3) what services they perceive helpful to their business performance, and how differently these services are perceived by high and low performing firms.

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