In recent years there have been various studies investigating factors that influence hotel performance in Kenya mostly in coastal region. These studies have analyzed the drivers and factors influencing performance focusing at reasons why some hotels perform outstandingly while other do not. This study focused on how information quality affects the hotel performance. Resource base View theory was used in formulating the study framework. The study adopted a survey design which allowed easy sampling and analysis of data. The Target population was employees of 3 to 5 star rated hotels as classified by Hotel and Restaurants Authority (HRA) as its responses, with a sample of 324 from a population of 9,208 employees. SPSS software was used in analyzing and interpreting data that was collected. The sampling technique used was stratified random sampling. Primary data was collected by use of structured questionnaire instrument and a pilot study was conducted to check for the reliability and validity of the research instruments which were administered through drop and pick method. The results showed that firms need to align their supply chain practices with the level of their information quality in order to achieve enhanced overall business performance. Based on these study findings the researcher concluded that Information Quality has a significantly influenced on hotel Performance to very a great extent. In order for hotel managers to sustain their customer and retain the customer base , there is need to take into consideration on the quality and security of information they make available to their customers as well as their potential customers in order to make right decision e.g. on purchase, price, accommodation, service reservations among other services offered in hotels.
The economic uncertainty and technology change requires service organizations to accelerate the replacement of information systems and add new capabilities that improve customer service and enhance their performance. The purpose of this study was to establish the effect of information systems support capabilities on hotel performance in Nairobi Kenya using information quality as a moderator. The study adopted a survey design and a questionnaire was used to collect data. The sample consisted of 324 respondents picked from senior employees of hotels. The collected data were analyzed by using Pearson correlation and hierarchical regression analysis. The results indicate that information support capabilities have a positive and significant effect on hotels performance. Further, information quality has a positive moderating effect on the relationship between information support capabilities and hotel performance. The study recommended that service organization and especially hoteliers need to improve the information systems support systems and enhance the quality of information because they are significant factors affecting the performance of hotels. The findings made a contribution to theory by modeling and empirically testing the interrelation between information systems support capabilities information quality and organizational performance. This study contributes to Resource Based View (RBV) especially the role information resources on enhancing organizational performance using data from Kenya.
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