Abstract-IT Service Management has become more sophisticated and more critical to the business success. The Information Infrastructure Technology Library (ITIL) is the de facto standard framework for providing guidance to IT service delivery and support processes. Many organizations are either implemented or planning to implement ITIL. Despite many successful case studies many organization were unsuccessful in implementing ITIL due to many reasons. One important factor is that some organizations did not recognize or underestimate the challenges prior to implementation. This exploratory research focuses on the ITIL challenges prior to implementation. IT experts from ten case studies have been interviewed to identify the most reported challenges and the suggestions to resolve these challenges.
A major problem called crosstalk is introduced by Optical Omega Network (OON), which is caused by coupling two signals within a Switching Element (SE). It is important to focus on an efficient solution to avoid crosstalk, which is routing the traffic through an N × × × × N optical network to avoid coupling two signals within each SE. Optimal routing in OON is an NP-hard problem. Many heuristic algorithms were designed by many researchers to perform this routing. Routing the messages in degree-decreasing of the message conflicts gave best performance among them. When Simulated Annealing (SA) algorithm was used to solve the problem, it gave good results. It is a good idea to use these two algorithms to improve the performance. This paper presents an Improved SA (ISA) for message routing in OON that combines SA algorithm with the best heuristic algorithms. Simulation Results show that the proposed ISA can be a competitive choice for solving the crosstalk problem.
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