Industrialization has transformed humans' perspectives and morality. At the same time, government policies have urged students to become innovators. This study argues that these policies have caused demoralization among Indonesian students in the Revolution 4.0 era. It applies a descriptive qualitative approach, using observation, interviews, and reviews of formal and informal policies available online. It objectively illustrates how universities have transformed in response to government policy. As shown in previous studies, higher education processes have ignored morality as they have industrialized and strived for innovation. Educational institutions are unable to act autonomously, being limited by state interests. At the same time, they have failed to dynamically articulate the meaning of Industry 4.0, focusing solely on products and the workplace. Critique and reflection are necessary to imbue students with civility and integrity. Such a constructive response is necessary to curb the demoralization process that has occurred in the Industry 4.0 era.
Purpose of the study: This study aims at describing the concept of leadership, exploring the relationship between leadership and characters in human resource management, and analyzing critically how the character in leadership becomes an essential factor in developing the quality of human resources in an organization or in an institution. Methodology: This article is descriptive qualitative research using observational data supported by literature studies. The data were collected by observing cases related to leadership character in human resources. Besides, online literature studies were also conducted to map supporting data related to leadership character in human resources. Data were analyzed using a descriptive critical review. Main findings: This study showed three tendencies on the character of leadership in an organization. Those are, (a) Character understanding and implementation in leadership practice to manage human resources. The leader character becomes exemplary in managing the human resources in an organization. (b) A leader character is manifested in his leadership characters to manage the human resources of the organization. A leader's individual character has the potential to influence his employee’s characters. (c) Character in leadership becomes the main factor in affecting the development of human resources quality in a certain organization. Implications: The development of human resources quality in an organization or in an institution could be well-established through the implementation of the three lead characters as found in this study, i.e., exemplary, spirituality, and ethics. Novelty/Originality of this study: In fact, the three characters of the leadership; exemplary, spirituality, and ethics are not only becoming the major instruments in developing the quality of the human resources in an organization or in an institution and but also being the basic and the fundamental needs that a leader must have in organizing and leading an organization or an institution.
Islamic banks are experiencing rapid development amid the current global crisis in Indonesia and even in the world. This becomes evidence that Sharia Bank can maintain its existence from all the problems of a complex economic crisis that hit in 2007. Indonesia as the largest Islamic country in the world is a potential market that supports the sustainability of Islamic banking. The Islamic sharia principles in its management, causes many people in Indonesia, especially in Yogyakarta decide to save their funds in Islamic banks. The population in this study is all Islamic bank customers in Yogyakarta, with sample selection using incidental sampling. The data analysis method used is multiple linear regression. This study shows the positive influence of service and public trust in Islamic banks. Similarly, knowledge about Islamic banks, and one's religiosity has an important role in the decision making to save funds in Islamic banks in the city. Islamic labelity and current trends supported by high community religiosity are also important factors in the decision to deposit funds in Islamic banks. In fact, the biggest influence that influences customer's decision to save funds in a bank is the quality of service and trust. Thus, the attention of banking players is needed in improving performance and banking services, so that public confidence is higher in the decision to save funds in the bank. In other words, the community remains consistent to make economic transactions with banks in order to respond to the challenges of the economic crisis in the future.
Quality of service is a major supporter in building public trust in the quality of services in the field of education. As users of services in the field of education, student satisfaction needs to be a priority and attention in providing service. This paper aims to analyze student perceptions of service quality and analyze the effect of service quality gaps on the expectations of students of the MM-UTY Program, with a case study in the Master of Management Study Program of the Universitas Teknologi Yogyakarta (Prodi MM-UTY). The concept used as the analysis was service quality, with data collection methods carried out through observation, questionnaires, and interviews. The analytical method used to test the research instrument was factor analysis to test the construct validity and reliability. The results of this study indicate the perception of student satisfaction with the quality of services conducted by the Prodi MM-UTY. Likewise, the average Gap score is positive so that the quality of service at this time is sufficient to meet the expectations and desires of students, which in general need to be maintained. However, partially, there are still some services in Prodi MM-UTY experiencing gaps so that it is necessary to improve the quality of sustainable services.
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