Purpose -This paper aims to show the importance of people management as a key indicator of business excellence based on four research projects, conducted on the samples of Polish (in the years 2004-2005 and 2006-2007) and Danish companies (in 1999 and2005). Design/methodology/approach -EFQM Excellence Model indicators were used as the evaluation criteria for the studies. The data were next estimated as a structural equation model by partial least squares using SmartPLS software. That estimation was conducted on the model of the Danish Business Excellence Index methodology. Presented data make it possible to compare developing Polish and developed Danish companies in their initiatives aiming at business excellence. Findings -The results indicate significant negligence in the management of human resources as one of the initiatives towards business excellence of Polish enterprises before Poland's accession to the European Union (EU). At the same time, the results from the years 2006-2007 confirm that, after several years of the functioning of the Polish economy in the structures of the EU, the role of the human factor as a key indicator of business activity results has increased, leading to a drop in the distance dividing Polish and Danish enterprises. Originality/value -The paper is a continuation of previous work by the authors, which made it possible to compare developing Polish and developed Danish companies, before Poland joined the EU in 2004. The paper builds on the research and conclusions contained in the previous work of the authors, adding new data coming from Poland, collected in 2006Poland, collected in -2007
The paper reports the importance of positive employee attitudes such as work engagement and job satisfaction for project success and business excellence. It is based on two different research projects. The first one, conducted in 2007, entitled "Self-assessment in quality management systems of companies", was concerned with the engagement of Polish enterprises in initiatives aiming at business excellence. The second study called "Project management efficiency in the enterprises operating in Poland", completed in July 2008, dealt with the identification of project success factors. methodology: EFQM Excellence Model indicators were used as the evaluation criteria for the first study. A structured questionnaire built upon them was distributed among the most active companies in the Polish economy. The research sample PL2007 numbered 230 companies was collected as a result of the study. The second research resulted in the sample PL2008 mostly formed on the basis of the member list of the Polish Project Management Association. In total, 70 respondents filled out the questionnaire which made it possible to identify the project success factors. findings: The results coming from the 2007 study indicate that the key factors influencing examined firms' performance are related to people and their satisfaction. At the same time they are the most critical factors for business excellence improvement. The results of the research project carried out in 2008 show that among a few dozen of tested factors which are conducive to successful realization of projects, the most significant ones are again those referring to people, especially to their engagement. originality/value: The paper combines the research results generated in two different studies conducted in companies operating in Poland, the first one focused on business excellence indicators and the second one concentrated on project success factors. Presented data make it possible to indicate how strongly performance on both the operational (project) level and the strategic (business) level is influenced by employee attitudes.
This conceptual paper explores the relationship between the generation of logistics service providers (LSPs), the scope of LSP supply chain performance measurement system (LSP SCPMS), and the corresponding impact on the supply chain (SC) performance. We propose that among LSPs applying SCPMSs, the generation of LSPs may affect the scope of LSP SCPMS, which may influence SC performance. Building on extant research, we present a conceptual framework, with the agency theory incorporating SC risk management concept, the resource-based view (RBV) and the rational view, an extension of RBV incorporating social network theory as the framework's foundation. The initial hypotheses in this research proposal are each supported by the respective literature. Design/Methodology/Approach: As a conceptual paper, it is based on the literature review focusing on looking for the research gaps and responding to the recent calls in strategy research. Findings: The scope of LSP SCPMS and potential ramifications of LSP generation for the SC performance is an under-researched topic. In the present paper an attempt to consolidate knowledge on LSP supply chain performance measurement systems and its impact on SC performance has been made. The study as a research proposal makes a two-fold contribution to the discussion. First, it distinguishes the research questions and initial hypotheses. Secondly, a research methodology is proposed where qualitative methods are emphasised. Originality/Value: This study proposal contributes to a better understanding of the relationship between the scope of LSP supply chain performance measurement system and its impact on the supply chain performance, including the context of the LSP generation, which is proposed as a control variable in the study.
Purpose: The paper introduces a model of business performance measurement system for organizational self-assessment. The model is made up of five elements including areas, elements, functions and processes of the BPMS as well as the introduction procedure. The paper is based on the research project conducted in 2007, entitled "Self-assessment in quality management systems of companies" which concerned the engagement of Polish enterprises in initiatives aiming at business excellence. Methodology:The detailed characteristics of the business performance measurement system were identified through the analysis of BSC and excellence model concepts as well as the BPMS definitions found in literature. Three different research methods were applied, namely, a questionnaire survey and an interview conducted among the most active companies in the Polish economy and a Delphi method. As a result 230 companies were examined and 19 experts were interviewed. Findings:The results collected with the use of the Delphi method make it possible to indicate which components of the BPMS are absolutely indispensable for the system to operate efficiently as well as to identify the procedure for introducing BPMS.Originality/value: The paper combines the data collected from two sources: the representatives of Polish companies and the experts representing academia, business, auditing and certificating companies. The authors are convinced that the model presented in the paper although developed for Polish companies can successfully serve as a reference model also for non-Polish companies. Its value results from its universality.
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