This paper explores the current context of collaboration between small local food producers.The aim is to facilitate the design and maintenance of trustworthy collaborative e-marketplaces containing clusters of SMEs. An ethnographic approach was used and data was collected through observations, interviews and questionnaires. Our findings reveal both drivers to exploit and barriers to harness enabling trustworthy collaboration. Our current test bed is based on a research and design context that lacks mechanisms for governance. To take full advantage of the drivers and to tackle the barriers in a fruitful way, there is a need for a flexible infrastructure that allow for structured requirements, contractual agreements and validation of proposed collaboration services. To address this, we take advantage of recent developments in cloud computing, more specifically the integration of Platform as a Service (PaaS) in the support system.
PurposeThe paper aims to describe and discuss the establishment of customer care centres in Sweden with particular concerns about information security.Design/methodology/approachThe paper is part of a series about information security and the approach is to study the subject within an organisation and initially to understand how it works.FindingsAn effective way was found to embrace as many factors as possible by using a theory that contains the characteristics of the organisation. It was found that a combination of general systems theory and classic information systems theory was very successful.Practical implicationsThe new systems and new structure within the Corporation of Swedish Pharmacies (Apotekes) will in future create better conditions for customers and the opportunity to have products delivered at home or by collection from the centres.Originality/valueDescribes new and ongoing developments aimed at improving customer care and demonstrates the application of system theory to the resulting organisation and implementation.
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