This paper analyzes the role of online satisfaction and e-trust as mediators in the relationship between electronic service quality (e-SQ) and online loyalty (integrating behavioral and attitudinal elements), in the context of e-shopping. In an increasingly competitive environment, e-retailers need to know the determinants of the success of their online distribution channels in terms of service quality and the influence of this on e-satisfaction, e-trust and e-loyalty. Using a sample of 302 website users of amazon.com in Jordan, confirmatory factor analysis and structural equation modeling were performed to test the relationship between these dimensions. Three dimensions were found to be the main explanatory factors of e-SQ, namely efficiency, privacy and customer service. In addition, it was confirmed that satisfaction mediates the relationship between e-SQ and behavioral and attitudinal loyalty.
This study aimed to provide evidence of whether or not the corporate governance & foreign direct investment indicators of the Jordanian commercial banks listed at Amman Stock Exchange (ASE) are affected by variables that were proposed and to provide the important indicators of the relationship of corporate governance that can be used by the Jordanian commercial banks to attract the foreign direct investment. The study population consists of 13 Jordanian commercial banks governance of the Jordanian banks listed at Amman Stock Exchange (ASE). The study founds that there is a direct positive relationship between profitability-measured either by Earnings per share (EPS) and Return on assets (ROA)-and corporate governance. In contrast, a negative direct relationship between each of liquidity, return on equity (ROE), and the size of the company with corporate governance, finally the study found a positive direct relationship between corporate governance and foreign direct investment.
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