Summary. The paper presents the criteria of quality that ensures competitiveness of transport services, marked indicators of quality road transport service applied smoothing factor of fluctuations in the demand for automobile transport services as well as selected characteristics of comprehensive quality in road transport services.
KRYTERIA JAKOŚCI PRZY OCENIE KONKURENCYJNOŚCI USŁUG TRANSPORTU DROGOWEGOStreszczenie. W artykule przedstawiono kryteria jakości, które zapewniają konkurencyjność usług transportowych. Scharakteryzowano stosowany wskaźnik jakości usług transportu drogowego w postaci wygładzonego czynnika wahań popytu na usługi transportu samochodowego, jak również wybrano cechy jakości kompleksowych usług w zakresie transportu drogowego.
QUALITY CRITERIA FORMING THE COMPETITIVENESS IN ROAD TRANSPORT SERVICESIn recent decades, experience has shown that the extensive development and expansion of new services of road transport is based on the criteria of costs, prices and quality.The quality of road transport services and its essential properties, are used to quantitatively assess the system of technical and economic indicators, which distinguish them from others of similar purpose, thereby, determining the degree of satisfaction of needs and demand under market conditions. The quality of road transport services is the ability to meet the needs of a particular customer, which play a crucial role in the formation and assessment of their competitiveness [1]. For each type of car, transport services take into account specific levels of quality, recognize their methods of performing practical tasks to achieve specific goals, such as, timeliness and security of transport operations, safety of cargo, reducing the cost of the transportation process, warranty high-quality transportation of passengers, and extension of spheres of road transport services.In a research on the criterion for quality of road transport services, we achieved the quality of transport of goods, for example, we estimated the characteristics that determine their suitability to meet the needs of shippers or consignees in the relevant transport [4], using the methods of evaluation of indicators that reflect not only the level of quality and efficiency, but also stimulate proposals for services distinctive from that of their competitors by warranty, urgency, volume, tariffs, delivery technologies, .and so on.