In the literature, fuzzy arithmetic approach has been used for solving fuzzy data envelopment analysis (DEA) model in the presence of undesirable outputs by use of ideal and anti-ideal decision-making units (DMUs). In order to obtain the best and the worst fuzzy efficiencies, such an approach allows each DMU to choose the most favorable weights via optimizing its own evaluation that needs to solve various mathematical models. On the one hand, solving one mathematical model to find the best fuzzy efficiency and solving another mathematical model to find the worst fuzzy efficiency for each DMU increase the computational complexity significantly. On the other hand, the fully flexibility of weights leads to the different set of weights that may not be desirable. This paper proposes a common-weight method from two optimistic and pessimistic perspectives in fuzzy environment to determine the common sets of weights (CWS) to compute the best and the worst fuzzy efficiencies of all DMUs. The advantages of using common-weight DEA method based upon fuzzy arithmetic approach are reduction of the computational complexities and evaluation of equitably the best and the worst fuzzy efficiencies on the same base. The proposed approach first solves one linear programming model to compute each of the best and the worst fuzzy efficiencies of all DMUS, and then combines them to find a relative closeness index for the overall assessment. The developed approach is illustrated by a numerical example form the literature and the obtained results are compared with those from the existing ones.
In this article we are going to define the overall customer relationship management (CRM) and Data mining, Factors between the techniques and software to "data mining" in "CRM" and the interaction between two concepts. For this purpose and after that in past studies and reports on issues of "data mining" and "CRM" took place between them. The effect of "data mining" and extract latent information from large databases of valuable customer has made their determination, and maintenance in order toattract customers through its taken a step forward and ultimately achieve profitability and efficiency are good.
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