PurposeCompatible with the principles of leader–member exchange (LMX) theory and social exchange theory (SET), the study explores the effect of LMX on job embeddedness and job dedication and the mediating role of employee advocacy.Design/methodology/approachThe data were gathered via a survey at four hotels in Izmir. To test the reliability and validity, 194 valid questionnaires were subjected to confirmatory factor analysis and path analysis. Structural equation modelling was used to test the hypothesized relationships.FindingsThe results show that high quality LMX and employee advocacy increase the hotel employees' job embeddedness and job dedication. In addition, the results show that employee advocacy has a partial mediating effect on the relationships between LMX and job embeddedness, and between LMX and job dedication.Originality/valueAlthough past researches have examined both various determinants of employee job embeddedness and job dedication, and consequences of high-quality LMX, they have ignored a critical factor, which is employee advocacy. This current study addresses this research gap by investigating the interrelations between LMX and job embeddedness, and job advocacy through employee advocacy in hotels. Moreover, this research is the first empirical study that analyzes the relationships between LMX, job embeddedness, job dedication and employee advocacy in the same model. Therefore, this research contributes to hospitality literature by filling this gap.
Ziyaretçileri seyahat davranışlarını yapmaya iten güdülerin incelenmesi, motivasyon faktörlerinin ortaya konması açısından önemlidir. Önceki araştırmalar, ziyaretçilerin ihtiyaç ve isteklerini tatmin edecek destinasyonlar seçme yönünde eğilimli olduklarını göstermektedir. Ziyaretçi motivasyonu tanımlanırken kim, ne zaman, nerede, nasıl gibi soruların açıklanması mümkün olduğu halde, neden sorusunun açıklanması zor olmaktadır. Bu durum, ziyareti gerçekleştiren bireylerin farklı kültürlerden gelmeleri ile istek ve ihtiyaçlarının ve içsel motivasyonlarının oluşturduğu davranış ve yönelişlerinin birbirinden farklı olmasından kaynaklanmaktadır. Günümüzde seyahat sebeplerinin arasında yer almaya başlayan yerel yiyecekler, gastronomi turizminin önemli bir parçası haline gelmiştir. Alternatif turizm türleri arasında yer alan gastronomi turizmi ile yerel yiyecekler arasında yakın bir ilişki vardır. Yerel yiyecek ve içecekler bir bölge için çekim unsuru olabilmektedir. Temel olarak yerel yiyecekler, belli bir bölge ve yöreye özgü, üretimi, pişirmesi, tüketimi, sunumu, tadı farklı olan yiyeceklerdir. Yerel yiyeceklerin tüketiminin gastronomi turizmi bağlamında değerlendirilmesi için seyahat amacının yiyecek olması gerekmektedir. Bu derlemede, öncelikle ziyaretçi motivasyonu kavramına değinilmiş olup sonrasında yerel yiyecekler ve gastronomi kavramları üzerinde durulmuştur.
Purpose - The study explores creativity as a mediator in the impact of proactive personality on customer orientation in light of Allport’s trait theory, 1961. Methodology/Design - The study was conducted in four- and five-star hotels in a destination resort, Cesme, Izmir. The data was obtained via a questionnaire. 194 valid questionnaires were subjected to reliability and validity test. The hypothesized relationships were tested by regression. Findings - The results show that although proactive personality increases hotel employees’ creativity, proactive personality decreases their customer-oriented behavior. In addition, the results show that employee creativity has a partial mediating effect on the relationships between proactive personality and customer orientation. Originality of the research - The results can contribute to the literature on customer orientation in the hospitality industry and assist hoteliers in hiring the right employee. They offer practical implications to encourage the proactive and creative tendencies of their current employees.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.