Objective: To investigate the root causes of adverse events in a maternity hospital through risk management. Method: Action research with seven nursing professionals given their expressive capillarity in the service. The study was conducted between January 2020 and February 2021. The field of study was a public maternity hospital, in which a situational diagnosis of adverse events was carried out, and a questionnaire was applied to employees. In the thematic seminars, quality improvement tools were applied to identify the root causes of adverse events. Similar reports were grouped and analyzed. Results: With risk management, the root causes for adverse events related to patient identification, falls and prescription, use and administration of medications were identified. Final considerations: Weaknesses were observed in many fields that support adverse events. The institution must adopt consistent investments and collective attention. The study is still ongoing.
RESUMO Objetivo: Investigar as causas raízes dos eventos adversos em uma maternidade através da gestão de riscos. Método: Pesquisa-ação com sete profissionais de enfermagem dada sua expressiva capilaridade no serviço. O período do estudo foi de janeiro de 2020 a fevereiro de 2021. O campo do estudo foi uma maternidade pública, na qual partiu-se de um diagnóstico situacional dos eventos adversos e aplicação de questionário com os colaboradores. Nos seminários temáticos, aplicaram-se ferramentas de melhoria da qualidade para identificar as causas raízes dos eventos adversos. Os relatos semelhantes foram agrupados e analisados. Resultados: Identificou-se com a gestão de riscos causas raízes para os eventos adversos relacionados à identificação do paciente, quedas e prescrição, uso e administração de medicamentos. Considerações finais: Observaram-se fragilidades em muitos campos que sustentam os eventos adversos. Investimentos consistentes e atenção coletiva devem ser adotados pela instituição. O estudo continua em curso.
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