To health workers and users the technology of relations as a device of humanized attendance in basic attention, highlighting the categories access, sheltering and attachment can present diverse meanings and have a subjective nature to treat with each one of different interests of subjects involved in construction of health. Thus, the objective of this research is to discuss how users and workers notice the access, sheltering and attachment as soft technology in basic attention in city of Fortaleza, Ceará State. The research has a descriptive nature, focusing on qualitative analysis, having as theoretical basis the soft technology in attention to health. The data were collected in the context of twelve focal groups with 70 workers of Basic Units of Family Health and clinical interview with 30 users. To analyze the data, it was followed the technique of thematic categorical content. The results suggested that technologies of relations in actions of health indicate the need of respect, effective relations in work, resolutivity in attendance, access to information among staff members and among these and users.
The long-standing vision of universities as the “alma mater” of students and graduates is a demonstration of its role as sustaining the person, the expert/professional, and the citizen. This role has persisted in the face of rising global challenges such as the emergence of new learning spaces, the growing diversity of publics, the call for productivity and performativity, and the hope for a significant engagement with the community and the public good. These sometimes conflicting tendencies have also stimulated higher education institutions to further pedagogical strategies that articulate in novel ways the classical elements of learning: action/experience and reflection/theory. In this context, service learning received a new impetus, particularly in the post-Bologna European Higher Education Area, as universities were looking for ways in which to articulate the social dimension of HEI and their “third mission” as institutions not only committed to addressing and solving societal problems, but also committed to fostering public-minded alumni through powerful experiences of engagement for both the students and the community.This paper is based on the experience of Erasmus+project ESSA, a service earning based project focused on University social responsibility (USR). ESSA engaged four groups of students from three European universities (Edinburgh, Porto, and Kaunas) in conducting a 1-week on-site USR audit based on an ecologic and situated concept of social responsibility. We will consider the perceived impact of ESSA on 44 students through a thematic analysis of focus group discussions and student self-assessment reports produced during and after their participation in the USR audit.
Purpose In the context of increasingly diverse issues that affect global society, the social responsibility dimension in higher education institutions is being called to the forefront of change, both in the sense of rethinking their internal practices (e.g. promoting the access and progression of students from different cultural backgrounds) and in their interaction with the surrounding community (e.g. through the establishment of stronger partnerships). The USR activities and projects are considered driving forces of change for universities, but the potential that the involvement of students in this area can have, in their academic and professional capacities, is not yet sufficiently studied. Design/methodology/approach This study examines how students from three European universities (Edinburgh, Porto and Kaunas) perceive the impact of their own involvement in the Erasmus + project ESSA – an experiential training in university social responsibility audit – through focus-group discussions. Findings This analysis pointed towards the role of USR projects as an opportunity for students to improve transversal competencies aligned with articulation between the three cornerstones of the university: teaching, research and third mission. Research limitations/implications The study rests on students' perceptions of personal change. Practical implications This research can help higher education institutions understand the potential of involving students in existing USR projects as a tool to promote their personal, academic and civic development. Social implications USR is a core mission of higher education institutions that is beneficial not only internally but also in what concerns interactions with the community and the potential for developing “public-minded alumni”. Originality/value This paper provides an insight into how students perceive the impact of their involvement in USR projects as unique learning spaces.
Perception of health care in CAPSad: a vision from patient ABSTRACTThe Psychosocial Care Centers Alcohol and Drugs (CAPSad) are mental health services to offer their users a program of intensive therapy, developed by a multidisciplinary team. This study aims to conduct an assessment of the care provided by health professionals to the user, the object of this study, people with problems arising from the harmful use of alcohol. We sought to understand the model of health care in the CAPSad perception of alcoholics users. This is a descriptive qualitative research conducted in Psychosocial Care Center, located in the Regional Executive Secretary IV, the city of Fortaleza. Methodological Procedures: Semi-structured interviews were developed. Data were submitted to analysis of categorical thematic content. User flow in effecting service in CAPSad, the relationship between the professional and the CAPSad users; guidelines for users; perception of users in developed therapeutic workshops, user participation in therapeutic project: five thematic categories were defined. Through analysis of each category, we could apprehend consistent information about the participants and the meaning they attributed their experiences and perceptive this center. It is concluded that the host in CAPSad as a working tool involves all team members, thus favoring the solvability of assistance, a fact that is evidenced by the speech of patients during interviews.
O estudo teve como objetivo discutir como os usuários percebem o acesso às unidades básicas de saúde por meio do acolhimento. A metodologia foi descritiva com abordagem qualitativa, tendo como técnicas de coleta de dados a entrevista clínica e a observação assistemática aplicados aos 30 usuários que participaram. Os resultados, organizados em categorias temáticas, evidenciaram aspectos relacionados à ambiência,garantia de atendimento e acesso aos serviços especializados, e a necessidade da escuta nas instituições de saúde. A pesquisa aponta para existência de uma grande demanda de atendimento, como também uma rede informatizada em oposição à fragilidade do sistema de serviços hierarquizados. Finalmente, aborda a necessidade de reflexão sobre o desafio das equipes de saúde da família na construção de novas práticas de saúde, atreladas ao contexto social, à escuta das necessidades reais e simbólicas, ao diálogo e à troca de saberes entre usuário e profissional de saúde.
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