Purpose – The purpose of this article is to present factors affecting the quality of human–robot collaboration (HRI) in the workplace. The impact of trust is described in detail. According to the Polish Economic Institute, between 1993 and 2018, the number of industrial robots in the world increased from 557,000 to 2.4 million. Implemented robots, cease to be just tools in human hands. Thanks to their autonomy, they are becoming known as teammates. Research method – The article is based on a literature review conducted to identify factors, particularly trust, that affect human–robot collaboration. Results – It has been revealed that research conducted in the HRI area proves that human trust in robots, is one of the most important determinants of proper cooperation. Above that, the relevance of areas such as reliability, predictability of robots, the personality of people, or appearance of robots was pointed out. The mentioned areas have a direct impact on the formation and level of trust in human–robot teams. Originality / value / implications / recommendations – The publication highlights the relevance of the area of human–robot collaboration (HRC), as part of the implementation of robots in modern enterprises. The article details which elements in the formation of HRC play the most important role. The topic of HRC is vaguely known in Poland, and as the referenced literature indicates, the correct cooperation of humans and robots is an important element affecting the success of robotization. Learning how HRC works is one of the challenges facing today’s organizations.
Industry 4.0 is based on the implementation of smart technologies. Work teams consisting of humans and intelligent machines, such as robots, are becoming more common. Their cooperation is based on joint performance of tasks in order to achieve set goals. The aim of the article is to present the challenges associated with the functioning of new types of work teams in organizations: based on cooperation between people and intelligent machines (robots or artificial intelligence algorithms). The article discusses the impact of factors such as trust, mental models, human personality, and machine reliability on the functioning of human-robot teams. It is shown how these areas can affect the performance of HRI - Human Robot Interaction Teams. The literature analysis indicates that before valuable human-robot interaction can occur, humans must first build trust in the machines. And the reliability of robots, and the human sense of control over them, increases trust. In addition, human personality and the attributes presented by a robot are also important for cooperation. For example, robots perceived as extroverted and socially intelligent have a high level of acceptance from humans.
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