Background: Process orientation is one of the essential elements of quality management systems, including those in use in healthcare. Business processes in hospitals are very complex and variable. BPMN (Business Process Modelling Notation) is a user-oriented language specifically designed for the modelling of business (organizational) processes. Previous experiences of the use of this notation in the processes modelling within the Pathology in Spain or another country are not known. We present our experience in the elaboration of the conceptual models of Pathology processes, as part of a global programmed surgical patient process, using BPMN.
The importance of the analysis, modelling and management of a business process is not restricted to a specific enterprise sector. In the field of health management, as a result of the nature of the service offered, health institutions’ processes are also the basis for decision making which is focused on achieving their objective of providing quality medical assistance. In this work, the authors shall present the application of business process modelling to the processes of a health sector institution, using the BPMN standard notation. The objective of this work is to show the experience obtained in the creation of the conceptual models of certain hospital processes which can be used as a basis for others in collaboration with hospitals in order to model their processes using BPMN. Hospital processes are highly complex, and their graphical visualization facilitates their management and improvement by means of the understanding and detection of possible failures.
The importance of the analysis, modeling and management of business process is not restricted to a specific enterprise sector. In the field of sanitary management, due to the nature of the service offered, sanitary institutions' processes are also the basis for decision making focused on achieving their objectives to grant medical assistance of quality. In this work, we will present the application of business processes modeling to the processes of an institution of the health sector, using the BPMN notation. The objective of this work is to show our experience obtained in the elaboration of the conceptual models of some hospital processes that can be used as a basis for others in the collaboration with hospitals for modeling their processes using BPMN. Hospital processes are very complex, and with their graphical visualization, their management and improvements are facilitated by means of the understanding and detection of possible failures.
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