ResumenSe presenta una propuesta de formación universitaria sobre la competencia emocional. La hipótesis de trabajo es que los profesionales de la acción social deben ser profesionales reflexivos ya que viven situaciones complejas que contienen componentes emocionales que añaden dificultad a las propias de aquella situación. Esto genera contradicciones y dilemas, por lo que la racionalidad técnica es necesaria, pero no suficiente. Esta experiencia se concreta a modo de ejemplo en la asignatura de Técnicas de Entrevista que se imparte en Educación Social y Trabajo Social de la Universidad Ramón Llull en España, donde se utilizan técnicas de coaching para trabajar la competencia emocional. A partir de cuestionarios y trabajos en grupo, se obtienen conclusiones que aportan datos sobre los resultados favorables del uso de metodologías integradas entre asignaturas, que contribuyen a la formación de profesionales reflexivos. Estas experiencias les capacitan para ejercer la profesión en entornos complejos de manera eficaz, responsable y proactiva ante situaciones potencialmente estresantes.
Palabras clave: competencia emocional, técnicas de entrevista, coaching, formación universitaria, profesional reflexivo
Coaching as a Working Tool of Emotional Competence in the Formation of Students of Social Education and Social Work at the University Ramón Llull, Spain AbstractThis article presents a proposal for university training in emotional competence. The hypothesis of this work is that professionals in social action should be reflective practitioners, given that many of the complex situations with which they have to engage have emotional components which add to their inherent difficulties. In dealing with the contradictions and dilemmas that this generates, technical rationality is necessary but not sufficient. This training experience was carried out in the Interview Techniques section of the Social Education and Social Work majors, in which coaching techniques are utilized to work on emotional intelligence. The conclusions derived from questionnaires and focus group work provide data on the benefits of using integrated approaches among different subjects to contribute to the formation of reflective practitioners. These experiences enable practitioners to work in complex environments in an effective, responsible and proactive way under potentially stressful situations.
Barcelona-España). A partir del análisis inicial de las competencias sociales de los estudiantes, se establece un plan de trabajo con la finalidad de que mejoren las habilidades sociales necesarias en el contexto profesional. La metodología se plantea como práctica supervisada que requiere la incorporación del estudiante en la organización, desarrollo y evaluación de la asignatura. Para facilitar esa incorporación se ha introducido un recurso narrativo que da sentido a todas las actividades. Se ha utilizado como indicadores de la validez social de esta metodología los datos recogidos a través encuestas de satisfacción de los estudiantes. Los resultados positivos de la experiencia justifican su difusión y su uso en otras universidades.
There is a broad consensus among care professionals about the importance of the attention to non-material needs. In the care of people with disabilities, these issues acquire a special relevance (Swinton, 2002, Clarke & Cardman, 2002, Kaye & Raghavan, 2002. Spirituality helps to face complex situations and has a direct relationship with well-being and resilience.In the health and social professions, this internal dimension must be kept in mind, either from the point of view of giving meaning to life, or in religious terms. Residential homes, where people with intellectual disabilities live, are ideal places to take care of these aspects. A questionnaire was sent to 172 professionals and the data were triangulated with interviews with family members, professionals and people with intellectual disabilities. The results show that people with disabilities who live in residences make decisions about their
Necesidades no materiales en el cuidado de personas con discapacidad intelectual en residenciasNon-material needs in the care of people with intellectual disabilities in residences Necessidades não materiais no cuidado de pessoas com deficiência intelectual em residências
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