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Guimarães is a UNESCO world heritage site, deemed as such in 2001 and hosted the 2012 European Capital of Culture. This paper examines the profile, destination image, and motivations of tourists’ visiting behaviors in Guimarães before the cultural event. Based on survey responses from 276 tourists, we found that tourists arriving in Guimarães had previously visited the two most important cities in the northern part of Portugal. These respondents were relatively young and well educated compared to the average tourists that visited Portugal. The results suggest that many tourists were aware of the city status as a world heritage site that encompasses a historic center, monuments, and architectural buildings. Furthermore, these perceptions shape the image of Guimarães, as the factor analysis indicates that “historical background and functionality” was the most reliable and valid factor behind the choice of visiting the city.

This study investigates the likelihood of tourists to repeat a visit to a cultural destination. We use a sample of 432 tourists who had visited Guimarães, Portugal. A cluster analysis separates visitors according to their opinion of the city's attributes.Afterward, a logistic regression analyses the variables that affect the likelihood of revisiting, taking into account the three clusters obtained. Results showed that, among the total sample, global quality of the destination had the biggest influence on the tourists' decision of whether to revisit the destination, whereas the least important reason was prior visits. These influential factors varied when different cluster group compositions were considered.

PurposeThis study reflects on heritage, culture and museums as vectors of the tourist development of a destination. Considering the challenges inherent in the efficient correlation of these three areas, this study intends to demonstrate the clear benefits resulting from knowledge sharing and effective cooperation.Design/methodology/approachBased on the objectives outlined, the authors conducted a survey of the visitors of the Costume Museum, which was chosen for being one of the unmistakable icons identifying the cultural heritage of Viana do Castelo (Portugal).FindingsIn an increasingly competitive tourist market, with demand resulting from growing specialization, the integration of museological spaces as patrimonial and cultural elements in the supply of tourist destinations is an important factor in differentiation and development.Research limitations/implicationsTo enhance the importance of the Costume Museum in the process of the tourist development of the city, it is fundamental to define a clear strategy for attracting and responding to the greatest demand from cultural tourists who are increasingly interested in actively participating in learning experiences. It is believed that a larger sample could strengthen the conclusions, eventually more relevant and closer to the reality.Practical implicationsThe results show that visitors to the Costume Museum very positively evaluated the museum with regard to several factors covered in this study. However, there is a great dependence on school visits. On the other hand, lower qualitative evaluations were made by older age groups and those with higher academic degrees, although the evaluations remain positive.Social implicationsThe paper presents museums as a possible factor in tourism development and social inclusion, advancing practical measures aimed at social justice through a fairer distribution of tourism revenues and the defence of historic centre residents' way, and quality, of life.Originality/valueThis paper examines the importance of the Costume Museum in the tourist development of Viana do Castelo (Portugal). This study reflects on heritage, culture and museums as vectors of the tourist development of a destination. Particular attention is given to visitors' motivations for visiting and their opinions about the quality of service, satisfaction and loyalty regarding this museum.