Purpose: The current study endeavours to highlight the relation among team effectiveness (TE) and the employee’s decision to stay with or leave the organization. The research also studies the impact of demographic factors such as gender, qualification, experience, and tenure on employee retention (ER) and TE. Approach: The research was conducted to collect the response through questionnaire by the employees working in different organizations of service sector (such as educational institute, banking, insurance, and several others) in Uttarakhand state. Different statistical tools, such as Cronbach’s alpha, coefficient of correlation, t-test, and analysis of variance (ANOVA), have been applied to test the hypothesis. Findings: The result of the study reveals that tenure of the employee in an organization influences its decision to stay in the organization, which further helps the teams to perform effectively. Limitations: Irrespective of limitations, such as small sample size and survey of few teams from a certain type of sector, this research carries implications for researchers to investigate the unrevealed facts on TE and ER in the context of the service sector of Uttarakhand. Practical Implication: The ER strategies can help to improve and develop TE, which has paramount importance for service sector. Originality: This article fulfils and identifies the need of retaining valuable employees to increase the organizational and individual effectiveness.
The changing business environment in the service sector requires service providers to adapt to the ongoing changes that incorporate more adaptability with a higher quality of service. Teamwork is an important aspect of working in the service sector as nowadays teamwork is seen as a fitting response to the changes in the business environment. Effective teamwork can help the service organizations to provide better quality service to its customers. The current study is an attempt to highlight the influence of performance appraisal (PA), employee satisfaction (ES) and employee retention (ER) on team effectiveness (TE) in the service sector. The analysis of the data was carried out using statistical tools, like the confirmatory factor analysis, and the structural equation modelling for elucidating the validity of the design. The results of the study show that PA and TE have a significant relation. ER acts as a partial mediator between PA and TE, and, on the other hand, ES acts as a moderator between PA and ER. The article provides key practical implications for the service sector in the state of Uttarakhand.
Purpose
The purpose of this study to explore the relationship between organizational citizenship behavior (OCB), team effectiveness (TE), employee motivation (EM) and employee retention (ER) in the service sector. This study proposes an alternate heuristic TE framework, which is termed as IMMO (input-moderated mediation-output) by replacing M with MM (moderated mediation) in IMOI framework.
Design/methodology/approach
The research was conducted in service sector of Uttarakhand state and the data collected from the employees working in different service organizations (such as educational institute, banking, insurance several others). Collected data were analyzed by using different analytical tools like confirmatory factor analysis and structural equation modeling for validating the constructs used in this study and to assess the relationship among different variables used for this study.
Findings
The result of this study reveals that OCB has positive impact on TE, and the relationship is mediated partially by EM, and the relation between EM and TE is moderated by ER.
Originality/value
This study contributes to the existing literature on OCB and TE. The relation between OCB and TE with the mediation of EM and the moderation effect of ER between the relation of EM and TE was investigated. This study suggests both theoretical and practical implications based on the findings.
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