No abstract

The history of the Palestinian universities is relatively recent; however their impact on the Palestinians case and wellbeing is undeniable. Today, almost forty years later the Palestinian universities like many higher education institutions in the region and worldwide tussle to fulfil the students’ demands on education while trying to maintain high quality and relevant education. In Palestine; studies of higher education sector seems to focus primarily on easily quantifiable indicators such as teacher vs. students ratios and gender participation, while the assessment of educational services quality have not yet been explored and the assessment of higher education from the students’ stands point is yet to be enhanced. Meanwhile; the literature is rich with scholars who emphasize that “service quality” is the key to achieve customers’ satisfaction and loyalty. The applicability of service quality concepts and assessment models is becoming more acceptable within the higher education arena. This research presents an assessment of the services quality at two universities in the West Bank; Palestine utilizing the SERVQUAL gaps model and instrument for measuring students’ satisfaction and behavioural intentions. The study wishes to assist the Palestinian universities administrative boards and stakeholders to create informed decisions with regards to the effectiveness of their educational policies. The results suggest that the “service quality” in Palestine universities is slightly unsatisfactory to the students and needs further attention.

Bullying is an issue that is difficult to be eliminated in schools. Bully activity in school is a discipline problem and may interrupt the teaching and learning process. It often receives attention from parents who are concerned that such activity can develop into fights, which can lead to serious injury or even death. The study was conducted in one secondary school in Kuala Lumpur. The case study intends to gather in depth information about bullying factors in school. The school was chosen based on the information from teachers about the existence of a relatively serious case of bullying. From in depth interviews that was conducted towards 20 students, the researcher found that bullying factors included aspects of the students personalities such as ego, irritability, revenge, fun, the influence of others and elements of racism.

No abstract

Disciplinary problems among school children in most part of the world have become a major topic of discussion among the community. Frequently mass media keep on giving report about the matters. One of the disciplinary problems is vandalism. Vandalism in schools had created great loss to the government in terms of money. Breaking of desk, chairs, writing and damaging notice board, kicking and damaging doors, windows, fans, lights, toilet, throwing of chairs and desk and other properties belonging to the school, teachers, staffs and their peers. The government is looking at the matter seriously. In order to build a strong and stable nation, the younger generation should be equipped with a strong bond of moral values. This study was to evaluate the effectiveness of The Penalty System Program (PSP) which was implemented in the state of Selangor Malaysia in handling the problems of vandalism in schools. The study was carried out in a secondary school in the district of Ampang,