This article presents findings from research focusing on parent/carer views of support received for school non‐attendance. Research has consistently demonstrated poor short‐term and long‐term outcomes for children who experience school non‐attendance and there is growing concern in the UK, and across the world, for children who miss education. School non‐attendance is a challenging and long‐standing phenomenon for schools, professionals, and families alike, yet there is limited existing research that explores what support is provided for children who struggle to attend school. In this study, an online questionnaire was used to gather views from parent/carers (n = 289) who have a child(ren) who experiences difficulties attending school. Parent/carer views were elicited on what support they had received. Views on how this support could be improved were also gathered. The findings demonstrate that school non‐attendance represents a challenging, complex and at times desperate situation for many parent/carers. Parent/carer views on the support received varied, reflecting the complex and individualised nature of attendance difficulties. Parent/carers valued home‐school partnerships that encompassed kindness and removed parent/carer blame for their child's non‐attendance. The findings contribute to an understanding of school non‐attendance from the view of parent/carers and highlights implications for the practice of school staff and external professionals. These implications are discussed within an exploration of possible future actions for addressing the complex and challenging nature of school non‐attendance.
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