Psychosocial Care Centers (CAPS) provide care to people with psychiatric disorders and aim to reinsert them into the community. Assessing these services is important to maintaining quality. This study assessed the satisfaction level of 84 patients, 84 family caregivers and 67 professionals from a large center of mental health care center (CAPS-III). Structured interviews were individually held by applying the Satisfaction with Mental Health Services Scales (SATIS-BR) and socio-demographic questionnaires. Overall scores were high for family caregivers and moderate for the patients and professionals. The family caregivers were satisfied with all the service's dimensions; patients were satisfied with help received, and professionals were satisfied with their relationships with co-workers. Patients were dissatisfied with the service's infrastructure, while professionals were dissatisfied with working conditions and infrastructure. The results indicate a need for investment in the service's infrastructure and to improve working conditions.
This study’s objective was to simultaneousy assess the factors associated with the satisfaction of 84 patients and 84 family members with treatment and the satisfaction of 67 professionals with the work performed in a mental health service. This is a quantitative cross-sectional study with a correlational design and multivariate data analysis. The participants responded to satisfaction scales and sociodemographic questionnaires. The results indicate that the following variables predicted the level of satisfaction: age at onset of psychiatric disorder; being supported by the professionals; receiving information about treatment; level of education; and years of work in mental health services. The results reveal that establishing a partnership with the families of patients is important to ensuringtheir satisfaction and treatment adherence, while the way the public health system manages the professionals’ careers has contributed to their dissatisfaction, requiring urgent reformulation.
Resumo: O processo de ingresso e permanência ao ensino superior exige do universitário o desenvolvimento de habilidades sociais que promovam uma melhor adaptação e preparo para o mercado de trabalho. Objetivou-se caracterizar e comparar o repertório de habilidades sociais de universitários iniciantes (segundo período) e concluintes (décimo período) de diferentes cursos de graduação, e identificar fatores sociodemográficos e ocupacionais associados às habilidades sociais. Participaram 165 universitários, matriculados nos cursos de Psicologia, Direito e Engenharia Civil de uma instituição particular de Minas Gerais, que responderam o Inventário de Habilidades Sociais (IHS-Del-Prette) e um Questionário Sociodemográfico e Ocupacional. Com exceção da Engenharia Civil, foi verificado que os alunos concluintes apresentaram um repertório de habilidades sociais mais desenvolvido quando comparados aos iniciantes. Além disso, estudantes que concluíram o ensino médio em instituições públicas e possuíam renda própria mostraram-se mais habilidosos. Quanto ao gênero, homens e mulheres apresentaram um repertório mais desenvolvido em habilidades sociais distintas. Recomenda-se novas pesquisas que tenham como objetivo avaliar as mudanças no repertório de habilidades sociais dos universitários durante o período da graduação, possibilitando, desta forma, o planejamento de intervenções que promovam uma melhor adaptação e preparo para o mercado de trabalho por meio da aquisição e aperfeiçoamento dessas habilidades. Palavras-chave: habilidades sociais; universitários; formação profissional.
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