Studies have investigated the culturally-bound characteristics of active listening across several disciplines, including psychology, business and conflict mediation (Lamiani, et al., 2008). Active listening is also valuable in multicultural and multilingual medical consultations as it improves doctor-patient relationships within a patient-centred care model of practice (Vogel et al., 2018). However, there is a dearth of research regarding the extent to which individual behaviours pertaining to active listening are present in clinical interactions. The present study evaluates multimodal active listening performances of non-native English-speaking medical doctors during Objective Structured Clinical Examinations against ideal models of active listening behaviours. Results indicate that non-native speakers' active listening behaviours differed from the baseline study in a number of verbal and non-verbal areas, the ramifications of which could impact perceptions of doctors' indifference regarding patients' health experience. Explanations for the findings and research and pedagogical applications are offered.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.