This study aims to determine the effect of e-service quality on customer e-satisfaction, the effect of e-trust on customer e-satisfaction, the effect of e-service quality on customer e-loyalty, the effect of e-trust on customer e-loyalty and finally, the effect of e-satisfaction on online shop customer e-loyalty. The type of research used in this research is correlational research with a quantitative approach and testing the research hypothesis was carried out by using the Structural Equation Model (SEM) approach based on Partial Least Square (PLS). The sample or respondent used in this study is 432 consumers of online shops in Banten, Indonesia. The results show that E-Service Quality had positive but not significant effect on E-Satisfaction, E-Trust had a positive but not significant effect to E-Satisfaction, E-Service Quality had a positive but not significant effect towards E-Loyalty, E-Trust had a negative but not significant effect to E-Satisfaction and finally E-Satisfaction had a positive but not significant effect on E-Loyalty.
The purpose of this research was to measure the effect of hard skills and soft skills towards teachers’ innovation capability which was mediated by an organizational learning and to measure the effect of teachers’ innovation capability towards their performance. Data collection was done by simple random sampling to 251 population of the teachers in five private senior high schools di Tangerang. The returned and valid questionnaire results were 211 samples. SEM method with Smart PLS 3.0 software is used for data processing. Hard skills and soft skills are concluded as a result of research that has a positive and significant effect on the capability of teachers’ innovation, both directly and indirectly through mediation of the organizational learning. As well as the capability of teachers’ innovation has a positive and significant effect on their performance. A model for building innovation capability and teacher performance among teachers in Tangerang through enhancing hard and soft skills with organizational learning as a mediator was proposed as new research. To improve teacher readiness in facing the era of education 4.0 this study was pave.
This study was to investigate the implementation of grammar consciousness-raising activities for the students’ grammatical competence. The participants were 70 students of vocational high school which were divided into 35 students in experimental group and 35 students in control group. The data were gained from pre-test and post-test. The results of post-test from the experimental and control group were compared. The findings showed that the students who were taught using grammar consciousness-raising activities had significant difference on their grammatical competence. Furthermore, the students were highly motivated in learning grammar and their grammatical competences were also increasing.Keywords: Grammatical Competence, Grammar Consciousness-Raising Activities.
This study aims to develop a self-assessment instrument in the affective domain of students' social attitudes which was modified by the case of the instrument item. The measurement results can be used as a recommendation for the self-assessment of students' social attitudes at school. The sampling technique used is cluster random sampling. The instrument was content validated by five experts using Aiken, and construct validation using Expl0rtory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA), while the reliability estimation used Cronbach's Alpha coefficient. The results showed that there were seven instrument factors to assess the affective domain of students' social attitudes, namely honest, disciplined, polite, caring, responsible, responsive, and proactive. Content validity using the Aiken index shows 28 valid items. The construct validity of the instrument was carried out using EFA with a KMO value of 0.618, which means it has met the requirements. The fit model based on the CFA results shows the Chi-square value 2df = 258.022x341, p-value = 0.4160.05, RMSEA = 0.01970.08, CFI = 0.91, GFI = 0.86, AGFI = 0.88. In item estimation, the factor loading value is 0.3, which means the items in the instrument are valid. The estimated reliability of the instrument shows the Cronbach Alpha coefficient value of 0.895, which means that all developed instruments are reliable. Valid and reliable instruments are very important to get good information about the affective assessment of students' social attitudes.
Sepak bola merupakan salah satu olah raga yang popular di seluruh dunia, baik nasional maupun internasional. Indonesia menempati urutan kedua sebagai negara yang paling mencintai bola dengan prosentase sebesar 77% penduduk di Indonesia menggemari sepak bola. Kehadiran kelompok supporter sepak bola ini memiliki dampak yang positif dan negative. Tujuan dari penelitian ini adalah Untuk mengetahui apakah komunikasi interpersonal dan komunikasi kelompok berpengaruh terhadap kohesivitas kelompok pada supporter persebaya Korwil Suramadu. Penelitian ini termasuk dalam jenis penelitian causal. Populasi dan sampel dalam penelitian ini adalah Supporter Persebaya Korwil Suramadu sebanyak 78 orang. Teknik sampling dalam penelitian ini menggunakan non probability sampling. Teknik analisis penelitian ini menggunakan analisis regreai linear berganda. Hasil dalam penelitian ini menunjukkan bahwa Komunikasi Interpersonal dan Komunikasi Kelompok mempunyai pengaruh signifikan terhadap Kohesivitas Kelompok pada Supporter Persebaya Korwil Suramadu. Kata kunci : Pengaruh Komunikasi, Komunikasi Kelompok, Supporter Bola, persebaya
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