Public safety personnel (PSP)-including border security agents, correctional workers, dispatchers, firefighters, paramedics, and police-have elevated rates of depression, anxiety, and posttraumatic stress. In its Action Plan on Posttraumatic Stress Injuries, the Government of Canada reported that many PSP are unable to access treatment for mental health problems. The Action Plan identified internet-delivered cognitive behavioural therapy (ICBT) as a treatment that can improve access to care for PSP. Nevertheless, little is known about how PSP perceive ICBT and what tailoring PSP deem important to address their needs. We conducted interviews with 126 PSP stakeholders in the Canadian provinces of Saskatchewan and Quebec to explore their perspectives on ICBT. The results confirmed that PSP face many barriers to treatment. Stigma was the most frequently cited barrier. The results also indicated that PSP have positive perceptions of ICBT; most stakeholders reported believing there is a need for ICBT tailored for PSP and that PSP would be likely to use it. Stakeholders provided valuable recommendations regarding how researchers and clinicians should design and deliver ICBT for PSP. Specifically, PSP recommended that tailored ICBT should treat a range of symptoms, address other concerns that are important to PSP, and be delivered in a flexible manner. The results indicate that PSP perceive ICBT as an appropriate treatment option to help address the high prevalence of mental health problems among Canadian PSP. These findings have helped us tailor an existing ICBT program for PSP and may help researchers tailoring interventions to PSP in other contexts. Public Significance StatementThe current results suggest Canadian public safety personnel are amenable to using internet-delivered cognitive behaviour therapy to address their mental health concerns. Public safety personnel identified several ways in which researchers and clinicians can tailor this innovative treatment to meet their needs. The study results are important because evidence shows that Canadian public safety personnel experience high rates of mental health problems, and many are unable to access existing services.

Background Public safety personnel (PSP) experience high rates of mental health disorders but have limited access to treatment. To improve treatment access, there is a growing interest in offering internet-delivered cognitive behaviour therapy (ICBT) to PSP. As attitudes towards ICBT can both impact and inform ICBT implementation efforts, this study examines perceptions of ICBT among PSP who viewed a poster (a commonly used method of advertising ICBT) or a poster supplemented with a story of a PSP who benefitted from ICBT. Methods Participants (N = 132) from various PSP sectors were randomly assigned to view a poster or a poster and a story. Participants then completed an online survey assessing their perceptions of ICBT using both qualitative and quantitative questions. We used a mixed-methods approach to analyze the data. Results No differences in perceptions of ICBT were identified between the conditions. Ratings of credibility, treatment expectancy, anticipated treatment adherence, and acceptability suggested that PSP had positive perceptions of ICBT. Most participants (93%) reported that they would access ICBT if they needed help with mental health concerns. Participants ranked therapist-guided ICBT as their second most preferred treatment, with psychologists ranked first. Female participants found ICBT more credible than male participants. More experienced PSP reported lower acceptability and anticipated adherence to ICBT. Conclusions The findings suggest that many PSP are likely to be receptive to ICBT even when a simple poster is used as a method of informing PSP of this treatment option. Further attention to improving the perceptions of ICBT among certain groups may be warranted.

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Public safety personnel (PSP) experience unique occupational stressors and suffer from high rates of mental health problems. The COVID-19 pandemic has impacted virtually all aspects of human life around the world and has introduced additional occupational stressors for PSP. The objective of this study was to explore how PSP, especially those seeking digital mental health services, have been affected by the pandemic. Our research unit, PSPNET, provides internet-delivered cognitive behavioral therapy to PSP in the Canadian province of Saskatchewan. When the pandemic spread to Saskatchewan, PSPNET began inquiring about the impact of the pandemic on prospective clients during the eligibility screening process. We used content analysis to analyze data from telephone screening interviews (n = 56) and descriptive statistics to analyze data from a questionnaire concerning the impacts of COVID-19 (n = 41). The results showed that most PSP reported facing several novel emotional challenges (e.g., social isolation, boredom, anger, and fear) and logistical challenges (e.g., related to childcare, finances, work, and access to mental healthcare). Most participants indicated they felt at least somewhat afraid of contracting COVID-19 but felt more afraid of their families contracting the virus than themselves. However, few participants reported severe challenges of any kind, and many (40%) indicated that they had not been significantly negatively impacted by the pandemic. Overall, the results suggest that PSP are not expressing significant concern at this time in meeting the novel challenges posed by COVID-19. Continued research will be required to monitor how diverse PSP populations and treatment outcomes are affected by the pandemic as the situation evolves.

Internet-delivered cognitive behavioral therapy (ICBT) is effective when tailored to meet the needs of public safety personnel (PSP). Nevertheless, there is limited research on the nature of the occupational stressors faced by PSP who seek ICBT and how PSP use ICBT to address occupational stressors. We provided tailored ICBT to PSP (N = 126; 54% women) and conducted a qualitative content analysis on clinicians’ eligibility screening notes, clients’ emails, and clients’ survey responses to understand the occupational stressors faced by PSP and their use of ICBT to address such stressors. Clients described several occupational stressors, including operational stressors (e.g., potentially psychologically traumatic events and sleep/shiftwork issues) and organizational stressors (e.g., issues with leadership, resources, and workload). More clients shared occupational concerns during the screening process (97%) than during treatment (58%). The most frequently cited occupational stressor was exposure to potentially psychologically traumatic events. Clients reported using course skills (e.g., controlled breathing and graduated exposure) to manage occupational stressors (e.g., responding to calls, workplace conflict, and work–family conflict). Thought challenging was the most frequently reported strategy used to manage occupational stressors. The current results provide insights into the occupational stressors PSP experience and endeavor to manage using ICBT, which can inform further efforts to tailor ICBT for PSP (e.g., adapting course materials and examples to take into account these operational and occupational stressors).