<em>The purpose of this study was to analize the impact of product quality indicators on the satisfaction of customers. Primary data was obtained from customers of aqua in Transmart Carrefour Kalimalang, Jakarta Timur through admission filling of questionnaire by using scale of Likert. In this study is used purposive sampling method. Data analysis technique used in this study is simple and multiple linear regression. The results of this study indicated that performance, reliability, conformance, and durability positively and significant influenced the satisfaction of customers. The conclution of this study is that conformance was dominant than the other product quality indicators in influencing the satisfaction of customers</em>.
The purpose of this study was to analize the effect of communication, job environment, and job load on job satisfaction of the PT. Kreasicipta Aksesdasisindo, Jakarta. Primary data was obtained from employee of the PT. Kreasicipta Aksesdasisindo, Jakarta through admission filling of questionnaire by using scale of Likert. Data analysis technique used in this research is simple linear regression and multiple linear regression. The results of this study indicated that communication, job environment, and job load positively and significant influenced the job satisfaction of the PT. Kreasicipta Aksesdasisindo, Jakarta.
The aim of this study was to analize the influence of promotion and price on purchase intention of customers of IndiHome in Province of DKI Jakarta. Secondary data was obtained from PT. Telekomunikasi Indonesia, Tbk, while primary data was obtained from customers of PT. Telekomunikasi Indonesia, Tbk in Province of DKI Jakarta through admission filling of questionnaire by using scale of Likert. In this study, accident sampling method was used and data analysis method was simple linear regression and multiple linear regression. The results of this study indicated that promotion and price positively and significant influenced the purchase intention of customers of IndiHome in Province of DKI Jakarta. The conclution of this study is that price was dominant than the promotion in influencing the purchase intention of customers of IndiHome in Province of DKI Jakarta.
The aim of this study was to analize the influence of commitment of leaders and work ethic on theemployee performance of PT. Geraha Kerindo Utama, Jakarta. Secondary data was obtained from PT. Geraha Kerindo Utama, while primary data was obtained from employee of PT. Geraha Kerindo Utama through admission filling of questionnaire by using scale of Likert. In this study, simple random sampling method was used and data analysis method was simple linear regression and multiple linear regression. The results of this study indicated that commitment of leadersand work ethicpositively and significant influenced the employee performance of PT. Geraha Kerindo Utama. The conclution of this study is that commitment of leaderswas dominant than work ethic in influencing the employee performance of PT. Geraha Kerindo Utama.
This study aimed to analyze the effect of product quality and service quality on customer loyalty through customer satisfaction at PT Pegadaian (Persero). Data analysis using path analysis with samples are 215 respondents and technique sampling with purposive sampling. The results showed that the quality of product and service quality through customer satisfaction indirectly no significant effect on customer loyalty.
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