There are many factors which affect nurse satisfaction level. This study aimed to identify the impact of nurse scheduling management on job satisfaction in Army hospital. This study used cross-sectional approach with total sample of 102 nurses. The sample was selected through stratified random sampling method with inclusion criteria of inpatient nurse with minimum pre-clinic level and at least 1-year experience. Pearson correlation, t-independent, one-way analysis of variance (ANOVA), and double linear regression were employed to analyze data. The results indicated that there was significant correlation between the implementation of nurse scheduling management with all management functions on nurse job satisfaction level (p = .0001-.014). Organizing and controlling nurse schedule were the dominant factors affecting nurse job satisfaction level. Authors concluded that the management of nurse scheduling statistically correlated with nurse job satisfaction level. Nurse manager should have the capability to improve nurse satisfaction by optimizing the management of nurse scheduling, especially on organizing and controlling aspect.
e"> ABSTRAKTujuan penelitian: melakukan pemberdayaan fungsi kepala ruangan dalam implementasi jadwaldinas berbasis kompetensi di rumah sakit umum vertikal kelas A yang menjadi rumah sakit pusatrujukan nasional. Metode: pendekatan pilot studi yang dilaksanakan dari analisis situasi, pembuatanplan of action, implementasi, evaluasi dan analisis gap menggunakan literatur review. Pilot studidilakukan selama ± 7 minggu kepada 43 perawat dan 16 kepala ruangan sebagai responden.Analisis situasi dilakukan dengan menggunakan diagram fi sh bone. Hasil: Masalah utama ialahbelum optimalnya pelaksanaan jadwal dinas berbasis kompetensi. Implementasi yang dilakukanialah brainstorming kepada kepala ruangan tentang pentingnya kompetensi dalam pelaksanaanjadwal dinas dan melakukan uji coba jadwal dinas berbasis kompetensi. Hasil uji coba didapatkanbahwa 100% kepala ruangan merasa jadwal dinas berbasis kompetensi lebih efektif. Hasil kuesionermenunjukkan adanya peningkatan pengetahuan kepala ruangan tentang pentingnya kompetensidalam penjadwalan perawat menjadi 8,6 dan rata-rata penilaian diri (self asessment) dari kepalaruangan tentang evaluasi pembuatan jadwal dinas berbasis kompetensi sebesar 7,88 dari 10 poin.Pelaksanaan penjadwalan berbasis kompetensi mendapat hambatan berupa kurangnya jumlahtenaga perawat, karakteristik perawat, dan pemerataaan kompetensi. Simpulan: pemberdayaanfungsi kepala ruangan dalam implementasi jadwal dinas berbasis kompetensi lebih efektif danmemudahkan pekerjaan kepala ruangan dalam pengaturan jadwal dinas. Peran kepala ruangansangat penting dalam pembuatan jadwal dinas berbasis kompetensi. Peran kepala bidangkeperawatan sangat membantu sistem jadwal dinas dengan membuat kebijakan yang tepat dansejalan dengan misi pelayanan keperawatan untuk memberikan pelayanan berkualitas dan aman.Kata Kunci: jadwal dinas, kompetensi, perawat.OPTIMIZATION THE FUNCTION OF THE HEAD NURSE IN DETERMINING COMPETENCEBASED NURSE SERVICE SCHEDULE: A PILOT STUDYABSTRACTObjective: To empower the function of head nurse in implementing competence-based nurse serviceschedule in grade A hospital which serves as a national referral hospital. Methods: This studyemployed a pilot study approach that was performed in situation analysis, making of Plan of Action,implementation, evaluation and gap analysis using literature review. The pilot study was conductedfor approximately 7 weeks to 43 nurses and 16 head nurses as respondents. The situation analysiswas performed using fi shbone diagram. Results: The main problem was unoptimal implementationof competence-based nurse service schedule. The implementation done was brainstorming tothe head nurses about importance of competence in the implementation of service schedule andconducting trial of the competence-based nurse service schedule. The trial results indicated that100% of the head nurses thought that the competence-based nurse service schedule was moreeffective. The questionnaire results indicated increased head nurses’ knowledge of the importanceof competence in nurse scheduling by 8.6, and average self-assessment of the head nurseson the evaluation of competency-based nurse service scheduling by 7.88 out of 10 points. Theimplementation of competence-based scheduling was obstructed by lack of the number of nurses,characteristics of nurses and even distribution of competence. Conclusion: The empowerment ofthe function of head nurses in the implementation of competence-based nurse service schedule wasmore effectively and could facilitate the work of head nurses in managing the service schedule. The role of head nurses was very important in competence-based nursing service scheduling. The roleof head nurses was useful in nurse service schedule system by making appropriate policy and wasin line with the mission of nursing care in providing quality and safe service.Keywords: nurse scheduling, competence, nurse
ABSTRAKKepuasan pasien selama dirawat di suatu rumah sakit masih dalam kategori rendah. Rendahnya kepuasan pasien tersebut dipengaruhi beberapa faktor yang salah satunya adalah penjadwalan dinas perawat. Penelitian ini bertujuan untuk mengetahui hubungan penjadwalan dinas perawat dengan tingkat kepuasan pasien di ruang rawat inap RSUD Ulin Banjarmasin. Desain penelitian ini menggunakan korelasional dengan pendekatan cross sectional dan teknik pengambilan sampel accidental sampling. Responden penelitian berjumlah 92 orang. Waktu penelitian bulan Desember 2017 dan alat ukur yang digunakan berupa kuesioner. Hasil penelitian menunjukan bahwa gambaran penjadwalan dinas perawat rata-rata sebesar 37,29 mengarah ke rentang tinggi dan gambaran tingkat kepuasan pasien rata-rata sebesar 64,73 mengarah ke rentang rendah. Hasil analisis didapatkan adanya hubungan yang positif antara penjadwalan dinas perawat yang dipersepsikan pasien dengan tingkat kepuasan pasien di ruang rawat inap RSUD Ulin Banjarmasin. (P Value= 0,000). Saran penelitian ini diharapkan untuk kepala ruangan dan perawat agar bekerjasama dalam menentukan penjadwalan dinas yang baik dengan arahan manajer demi terciptanya pelayanan yang optimal untuk kepuasan pasien.Kata-kata kunci: Penjadwalan dinas perawat, Perawat, Tingkat kepuasan pasien, ABSTRACTPatient satisfaction during hospitalization is still in low category. The low patient satisfaction is influenced by several factors, one of which is the scheduling of nurse service. This study was made to know the correlation between scheduling of nurse service and patient satisfication level at RSUD Ulin Banjarmasin hospital. This research used correlation design with cross sectional approach and accidental sampling technique. Research respondents amounted to 92 people. December 2017 research period and measuring instruments used in the form of questionnaires. The result of the analysis shows that there is a positive relationship between scheduling of nurses service that is perceived by patient with patient satisfaction level in ward of RSUD Ulin Banjarmasin. (P Value = 0,000 <0.05). Suggestion of this research is expected to head of room and nurse to cooperate in determining good service scheduling with manager direction for the creation of optimal service for patient satisfaction.Keywords : Level of patient satisfaction, Nurse, Nursing schedulling
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