Background: Having a high Quality of Work Life (QWL) has a positive influence in care quality, however, in Mexico, little is known about QWL and even less in health care professionals and primary care. This study aims to describe strengths and areas of improvements in QWL in nursing professionals who work in primary care of Jurisdiction No. 2 in Tampico, Tamaulipas, Mexico. Methods: Cross-sectional analytical study. The CVT-GOHISALO instrument was applied, which measures QWL. Results: The study sample was composed by 67 women (95.7%) and 3 men (4.3%). The average age was 39 years old, ranging from 23 to 69 years old. A 57.1% reported living with a partner; 54% had a full time job; and 78.6% had only one job. The results of the present study showed that dissatisfaction can be found in nursing professional's QWL in public health clinics in all dimensions. Those dimensions with the greatest dissatisfaction were Inclusion in the working place, Personal development and Well-being achieved through work. The dimensions with less dissatisfaction were Institutional support, Free-time management, Work satisfaction, Safety at work. Conclusions: This study is the first attempt to determine the QWL of nursing professionals of primary care clinics in Tampico, Tamaulipas.

RESUMENObjetivo: Identificar las áreas de fortaleza y oportunidad de mejora continua, percibidas por el personal de enfermería en relación a la cultura de seguridad en la atención de los pacientes en un Hospital General del Sistema de Salud, en Tampico, Tamaulipas, México. Material y método: estudio cuantitativo, descriptivo con diseño transversal, realizado en un hospital de segundo nivel de atención. Muestra fue de 195 enfermeras, obtenida en un muestreo probabilístico por turnos. La recolección de los datos para el análisis de la cultura de la seguridad fue a través de un indicador tipo encuesta de la Agency for Healthcare Research and Quality-AHQR, validada al contexto de español como Cuestionario sobre seguridad de los pacientes, versión española del Hospital Survey on Patient Safety. Resultados: Las dimensiones percibidas como fortalezas son el trabajo en equipo en la unidad/ servicio y aprendizaje organizacional. Las dimensiones percibidas hacia la mejora continua fueron: dotación de personal, respuesta no punitiva a los errores, apoyo de la gerencia del hospital en la seguridad del paciente, percepción de seguridad, problemas en cambios de turno y transiciones entre servicios/unidades y franqueza de la comunicación. El clima de seguridad fue evaluado con una media de 7,35. El mayor porcentaje no reporta eventos adversos asociados a la atención para la salud. Conclusión: el indicador utilizado permitió identificar la percepción global del personal de enfermería hacia la seguridad en la atención del paciente, identificando seis dimensiones problemáticas con oportunidad hacia la mejora continua; así como dos dimensiones fuertes dentro de la cultura de seguridad.Palabras clave: Seguridad del paciente, enfermeras, mejoramiento de la calidad continúa. ABSTRACTThe aim of the study was to identify areas of strength and opportunity for continuous improvement, as perceived by the nursing staff in relation to safety culture in the care of patients in a General Hospital Health System, in Tampico, Tamaulipas, México. Method: The study was a quantitative and descriptive cross-sectional design, made in a secondary care hospital. The sample consisted of 195 nurses on probability sampling by shifts. The data collection for the analysis of safety culture was through a survey type indicator: Agency for Healthcare Research and Quality-AHQR, validated to the Spanish context as Questionnaire on patient safety: Spanish

The findings suggest the scale is useful as a generic self-rated clinical tool for assessing self-management in a range of chronic conditions, and provides an outcome measure for comparing populations and change in patient self-management knowledge and behaviour. The authors recommend validating the scale in other Latin-American settings with more research into the effect of gender on self- management.

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Introduction: One of the greatest challenges that health professionals face is providing humanized care, especially when technological advancements contribute to the depersonalization of care delivery. In this sense, nursing care not only requires the nurse to be scientific, academic, and clinical but also a humanitarian and moral agent, as a partner in human transactions. Method: Quantitative, descriptive, and transversal study. In a nonprobabilistic sampling for convenience, in 150 surgical patients, with more than 3 days of hospital stay, the instrument “Perception of Behaviors of Humanized Nursing Care” was used (third version). The study adhered to the legal and ethical research guidelines in Mexico. Results: According to the general objective of the study, the findings determined were that 67% of the participants perceived humanized nursing care as favorable Conclusion: More than half of the patients always perceived behaviors of humanized care, provided by nurses, during their hospitalization in surgical services.