This paper reports the results of two connected surveys of computer and Internet use among the older population in the UK. 120 questionnaires and interviews were completed with participants aged over 55 in Derbyshire and 353 questionnaires and interviews with over 50s in Scotland. Rates of use, computer and Internet activities, and reasons for use and non-use were investigated. These were backed up by four semistructured interviews with IT trainers, describing experiences and issues of training this age group. The results indicate a "grey" digital divide, with many older people missing out on the benefits that computers and the Internet can provide. They also indicate some of the reasons why older people do not use computers and the Internet more. These suggest some practical ways forward, highlighting the importance of changing older people's misconceptions about computers, better informing them about what they are, what they can do and how they can be of real practical use.2

Purpose: Reviews e-literacy in the context of Internet use and non-use by older people. Discusses the perceived barriers to Internet use and provides suggestions as to how the “grey” digital divide can be reduced. Methodology: Reviews literature but draws heavily on survey research conducted in Derbyshire and Scotland. Findings: Although the United Kingdom (UK) population is currently ageing and the use of the Internet amongst adults is increasing, current national statistics indicate that older people make up only a small proportion of those online, resulting in what can be aptly described as a “grey” digital divide. Existing literature indicates that older people are missing out on the enormous potential the Internet has to benefit their lives. Without access, older citizens are rapidly becoming disenfranchised. Perceived barriers to e-literacy include lack of interest, feeling too old, fear of new technology, lack of access to IT, lack of IT skills and experience, cost, concerns about security, and problems associated with disability. Originality: Previous studies have examined Internet use by different sectors of the population, including older people. This paper brings these findings together and offers recommendations for increasing e-literacy in the context of Internet use among older people.