In a fast-changing environment, organizations face conditions of growing complexity that challenge decision-making and innovation activities, highlighting an increasing need to develop dynamic capabilities. In this scenario, our focus is on service science's recent call for “T-shaped professionals,” identified as people possessing both functional/disciplinary expertise and ability to apply knowledge across different contexts. Starting from this notion and by adopting a viable systems approach (vSa), we shift focus from individuals to organizations, providing an interpretation of the structure and dynamics of a “T-shaped knowledge” to be developed with respect to a distributed knowledge management network in which organizations pursue learning-by-interaction and knowledge cocreation. By integrating the vSa and the distributed knowledge management framework (DKMF), our proposal provides a multidimensional vSa-DKMF metamodel to assess the relational conditions among cooperating organizations as well as to provide guidelines for the construction of a knowledge network built on the idea of T-shaped knowledge. To illustrate the practical aspects of vSa-DKMF, we focus on the case of open communities of practice as an emblematic example of developing a T-shaped knowledge starting from a specialized (“I-shaped”) knowledge.
The issue of knowledge management in a distributed network is receiving increasing attention from both scientific and industrial organizations. Research efforts in this field are motivated by the awareness that knowledge is more and more perceived as a primary economic resource and that, in the context of organization of organizations, the augmented management complexity of its whole life cycle requires new reference models. In this paper, we build on recent research work to propose a distributed knowledge management framework that can be used in several application domains. We characterize the dimension of social influences in terms of identity, negotiation and trust modeling them within a framework that can augment learning and cooperation capabilities through knowledge sharing and effective communication. A particular instance of the presented framework, to handle the problem of risk management in enterprise alliance partnership, is discussed as a case study that shows the practical applicability of our approach
The issue of knowledge management in a distributed network is receiving increasing attention from both scientific and industrial organizations. Research efforts in this field are motivated by the awareness that knowledge is more and more perceived as a primary economic resource and that, in the context of organization of organizations, the augmented management complexity of its whole life cycle requires new reference models. In this paper, we build on recent research work to propose a distributed knowledge management framework that can be used in several application domains. We characterize the dimension of social influences in terms of identity, negotiation and trust modeling them within a framework that can augment learning and cooperation capabilities through knowledge sharing and effective communication. A particular instance of the presented framework, to handle the problem of risk management in enterprise alliance partnership, is discussed as a case study that shows the practical applicability of our approach.
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