We present the SemEval-2018 Task 1: Affect in Tweets, which includes an array of subtasks on inferring the affectual state of a person from their tweet. For each task, we created labeled data from English, Arabic, and Spanish tweets. The individual tasks are: 1. emotion intensity regression, 2. emotion intensity ordinal classification, 3. valence (sentiment) regression, 4. valence ordinal classification, and 5. emotion classification. Seventy-five teams (about 200 team members) participated in the shared task. We summarize the methods, resources, and tools used by the participating teams, with a focus on the techniques and resources that are particularly useful. We also analyze systems for consistent bias towards a particular race or gender. The data is made freely available to further improve our understanding of how people convey emotions through language.

People react to events, topics and entities by expressing their personal opinions and emotions. These reactions can correspond to a wide range of intensities, from very mild to strong. An adequate processing and understanding of these expressions has been the subject of research in several fields, such as business and politics. In this context, Twitter sentiment analysis, which is the task of automatically identifying and extracting subjective information from tweets, has received increasing attention from the Web mining community. Twitter provides an extremely valuable insight into human opinions, as well as new challenging Big Data problems. These problems include the processing of massive volumes of streaming data, as well as the automatic identification of human expressiveness within short text messages. In that area, several methods and lexical resources have been proposed in order to extract sentiment indicators from natural language texts at both syntactic and semantic levels. These approaches address different dimensions of opinions, such as subjectivity, polarity, intensity and emotion. This article is the first study of how these resources, which are focused on different sentiment scopes, complement each other. With this purpose we identify scenarios in which some of these resources are more useful than others. Furthermore, we propose a novel approach for sentiment classification based on meta-level features. This supervised approach boosts existing sentiment classification of subjectivity and polarity detection on Twitter. Our results show that the combination of meta-level features provides significant improvements in performance. However, we observe that there are important differences that rely on the type of lexical resource, the dataset used to build the model, and the learning strategy. Experimental results indicate that manually generated lexicons are focused on emotional words, being very useful for polarity prediction. On the other hand, lexicons generated with automatic methods include neutral words, introducing noise in the detection of subjectivity. Our findings indicate that polarity and subjectivity prediction are different dimensions of the same problem, but they need to be addressed using different subspace features. Lexicon-based approaches are recommendable for polarity, and stylistic part-of-speech based approaches are meaningful for subjectivity. With this research we offer a more global insight of the resource components for the complex task of classifying human emotion and opinion.

We present the first shared task on detecting the intensity of emotion felt by the speaker of a tweet.We create the first datasets of tweets annotated for anger, fear, joy, and sadness intensities using a technique called best-worst scaling (BWS). We show that the annotations lead to reliable fine-grained intensity scores (rankings of tweets by intensity). The data was partitioned into training, development, and test sets for the competition. Twenty-two teams participated in the shared task, with the best system obtaining a Pearson correlation of 0.747 with the gold intensity scores. We summarize the machine learning setups, resources, and tools used by the participating teams, with a focus on the techniques and resources that are particularly useful for the task. The emotion intensity dataset and the shared task are helping improve our understanding of how we convey more or less intense emotions through language.

This paper examines the task of detecting intensity of emotion from text. We create the first datasets of tweets annotated for anger, fear, joy, and sadness intensities. We use a technique called best-worst scaling (BWS) that improves annotation consistency and obtains reliable fine-grained scores. We show that emotion-word hashtags often impact emotion intensity, usually conveying a more intense emotion. Finally, we create a benchmark regression system and conduct experiments to determine: which features are useful for detecting emotion intensity; and, the extent to which two emotions are similar in terms of how they manifest in language.

Articulo de publicacion SCOPUSThis work proposes an extension of Bing Liu’s aspect-based opinion mining approach in order to apply it to the tourism domain. The extension concerns with the fact that users refer differently to different kinds of products when writing reviews on the Web. Since Liu’s approach is focused on physical product reviews, it could not be directly applied to the tourism domain, which presents features that are not considered by the model. Through a detailed study of on-line tourism product reviews, we found these features and then model them in our extension, proposing the use of new and more complex NLP-based rules for the tasks of subjective and sentiment classification at the aspect-level. We also entail the task of opinion visualization and summarization and propose new methods to help users digest the vast availability of opinions in an easy manner. Our work also included the development of a generic architecture for an aspect-based opinion mining tool, which we then used to create a prototype and analyze opinions from TripAdvisor in the context of the tourism industry in Los Lagos, a Chilean administrative region also known as the Lake District. Results prove that our extension is able to perform better than Liu’s model in the tourism domain, improving both Accuracy and Recall for the tasks of subjective and sentiment classification. Particularly, the approach is very effective in determining the sentiment orientation of opinions, achieving an F-measure of 92% for the task. However, on average, the algorithms were only capable of extracting 35% of the explicit aspect expressions, using a non-extended approach for this task. Finally, results also showed the effectiveness of our design when applied to solving the industry’s specific issues in the Lake District, since almost 80% of the users that used our tool considered that our tool adds valuable information to their business.FONDEF, CONICY