Purpose – The purpose of this paper is to investigate whether there was a relationship between commitment and the behaviour of organizational citizenship among bank employees. Design/methodology/approach – This paper is based on the outcomes of a doctoral dissertation, which was a case study combining a mix methodology. The results validated the conceptual model proposed by the researcher and answered the research questions. Measurement instruments used include the organizational citizenship scale and the organizational commitment scale, developed and validated by Rosario et al. (2004). Findings – The paper finds that there is a positive correlation between the organizational commitment and the indicators of organizational citizenship behaviour and civic virtue, courtesy and altruism dimensions shown by the employees. The dimensions of affective and moral commitment had the strongest correlation with the civic virtue dimension of organizational citizenship. Research limitations/implications – Sample consist only of private banking employees. Practical implications – The organizations should support the affective and moral commitment in their personnel in order to develop strong citizenship behaviour. Social implications – The organizational commitment with demonstrations of citizenship behaviour, civic virtue, and courtesy and altruism dimensions may impact the organization and the community creating a good base to improve the quality of life. Originality/value – This is the first attempt to study the relationship between organizational commitments and organizational citizenship behaviour in a sample of private banking employees in Puerto Rico.

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PurposeThe aim of this study was to analyse the relationship between organizational citizenship and commitment in a sample of employees of banking branches in Puerto Rico. The specific objectives were to identify the practices of organizational citizenship and determine the relationship of altruism, awareness, courtesy, tolerance and civil virtue with organizational commitment.Design/methodology/approachThe research design was quantitative, descriptive, correlational and transversal. The research instrument was validated and obtained high coefficients.FindingsThe results confirm a significant statistical relationship between awareness, civil virtue, tolerance and altruism with organizational commitment.Research limitations/implicationsThis research has a positive impact on companies in increasing their finances with intangible strategies, and leadership styles can evolve towards civility. It suggests modifying the university curricula to prepare managers with intangible supervisory and performance management strategies through workshops, seminars and professional conferences.Practical implicationsOrganizations and employees develop their own traits and establish patterns of citizenship behaviour that allow them to create passionate and committed employees.Social implicationsThe research was able to predict that citizenship is related in a positive way to reach operational goals and fostering an atmosphere and image of cordiality as a success strategy. The contribution to the organizational policy can be established in the development processes among partners, in training, regulations and policies. It provides the academic contribution of the model.Originality/valueThis is the first attempt to evaluate citizenship behaviour in the banking industry in Puerto Rico.

RESUMENEste estudio trata acerca del desarrollo de un modelo funcional para diagnosticar el sistema de aprendizaje óptimo en los adiestramientos dentro de la industria farmacéutica. Los resultados sugieren que: 1) los administradores en la industria farmacéutica prefieren un sistema de adiestramiento bajo un método de aprendizaje específico, 2) un subgrupo de administradores no muestra preferencia por un método de aprendizaje no tradicional, individual y empírico, 3) existen diferencias entre dos subgrupos de administradores para un sistema de adiestramiento bajo un método de aprendizaje específico, y 4) no existen diferencias estadísticamente significativas en las preferencias por género por un sistema de adiestramiento bajo un método de aprendizaje en específico.Palabras clave: gestión de personal, administración, adiestramiento, aprendizaje. Geometric model to optimize the managers’ training in the pharmaceutical industrial sector of Puerto RicoABSTRACTThis study addresses the development of a functional model to diagnose the optimal learning system method of training in the pharmaceutical industry. The findings suggest that: 1) managers in the pharmaceutical industry do prefer a training system under a specific learning method, 2) one subgroup of managers does not show preference for a nontraditional, individual and empirical learning system, 3) there is a difference between two subgroups of managers for a specific learning system, and 4) there is no significant statistical differences between gender preferences for a specific learning system.Keywords: human resources management, management, training, learning.